Both PODS and U-Pack are reputable moving and storage companies with their own strengths. PODS stands out for its flexible scheduling, ground-level container access, and excellent customer service. U-Pack, on the other hand, offers service in all 50 states and provides a straightforward approach to moving with reliable delivery windows. The best choice depends on individual needs and priorities, such as the importance of container size options, geographic coverage, and customer service.
| Attribute | PODS | U-Pack |
|---|---|---|
| Price Transparency | Provides detailed quotes via email and has a transparent pricing policy. No deposits are charged. | Offers transparent pricing with no hidden fees. |
| Storage Options | Offers storage at the customer's property or in secure, indoor, climate-controlled PODS Storage Centers. Climate-controlled facilities are available for sensitive items. | Offers storage options in ReloCube containers or moving trailers. |
| Delivery Timeframe | Known for on-time delivery with advance notification of delivery and pickup times. | Average delivery timeframe of 4-6 business days. |
| Insurance Coverage | Offers a Contents Protection Option (CPO) and a Container Only Option (COO). CPO covers damage to both the container and its contents. | Includes carrier negligence liability and catastrophic liability coverage. |
| Container Size Options | Offers 8-foot, 12-foot, and 16-foot containers, with 12-foot PODS available for local storage and moves only. | ReloCubes are 6 ft. long, 7 ft. wide, and 8 ft. tall. |
| Customer Service Responsiveness | Widely recognized for excellent customer service with helpful and professional representatives and drivers. | Straightforward customer service. |
| Geographic Coverage | Services are available in 46 U.S. states, as well as in Canada, Australia, and the UK. | Services all 50 states, Canada, and Puerto Rico. |
| Cancellation Policy | Requires notification at least 3 days before scheduled delivery to avoid charges. Cancellation must be done before 4 p.m. local time on the day before delivery to avoid a fee. | No cancellation fee if you cancel more than 7 days before your reserved move date. Cancellation fees apply within 7 days of the move. |
| On-time Delivery Rate | Generally reliable with on-time delivery and pickup. | U-Pack enjoys a good reputation for reliable delivery windows. |
| Ease of Loading/Unloading | Containers have ground-level access, eliminating the need for a ramp. | Provides up to 3 business days to load and 3 business days to unload. |
| Security of Belongings | Containers are steel-framed and weather-resistant. Customers keep the keys to their containers. PODS is not responsible for burglary and/or theft of personal property for on-site containers. | Items stay secure because they are kept in the equipment, and you can place your own lock on the bulkhead (divider wall). |
| Flexibility in Scheduling | Offers flexible scheduling and allows customers to change dates without extra charges. | Changes to move date or locations can affect the price. |
| Pricing | Storage costs start at $149/month. Monthly rental expenses can be as high as $359 per month based on your geographic location, demand, and container size. Contents Protection Option (CPO) coverage ranges from $38.95/month for $5,000 coverage to $516.95/month for $300,000 coverage. | Not available |
| Ratings | Not available | U-Pack enjoys a good reputation for reliable delivery windows. |