PODS is a solid choice for domestic moving and storage with flexible container sizes and storage options. International Van Lines is better suited for international moves, offering services to over 180 countries and comprehensive packing services.
| Attribute | PODS | International Van Lines |
|---|---|---|
| Price Transparency | Aims to be transparent with detailed quotes, but some users report unexpected charges. | Transparent pricing with detailed quotes and upfront discussion of potential extra fees. |
| Storage Options | On-site storage at your property and storage at PODS facilities. Storage unit prices start at $149/month, with delivery and pick-up fees averaging $74.99. | Short-term and long-term storage available, with 30 days of free storage at the origin location. Storage in Transit (SIT) available near the destination for an additional fee, costing around $0.50 to $0.65 per cubic foot per month. |
| Insurance Coverage | Contents Protection Option covers damage or loss to belongings and the container itself. Container Only Option also available. Coverage ranges from $5,000 to $300,000. | Offers Released Value Protection (at 60 cents per pound), All-Risk Insurance (for full-packing service), and Named-Perils Insurance (for self-packing). Third-party insurance available for international moves, typically costing 2% to 4% of the value of belongings. |
| Container Size Options | 8-foot (402 cubic feet, 5,200 lbs limit), 12-foot (689 cubic feet, 4,700 lbs limit), and 16-foot (835 cubic feet, 4,200 lbs limit) containers. | Consolidates smaller international shipments into shared containers. Option to have an empty container dropped off for loading. |
| International Shipping Availability | Available in the U.S., Canada, the U.K., and Australia. | Services to over 180 countries, handles customs paperwork, and coordinates shipping and delivery. Authorized by the Federal Maritime Commission (FMC). |
| Customer Service Responsiveness | Customer service via phone, live chat, and social media. Live chat generally offers quicker response times. | Generally praised for friendly and professional customer service representatives with a dedicated relocation coordinator. |
| On-time Delivery Rate | Aims to deliver within the estimated service window. | Some reviews mention potential delays in delivery. |
| Ease of Online Tracking | Provides real-time tracking and delivery confirmations. | Real-time online shipment tracking available, but no mobile app. |
| Customization Options | Offers customization options through various container sizes, storage options, and protection plans. | Customized moving plans available, including corporate relocation services and custom crating for fragile items. |
| Packing and Loading Assistance | Can connect you with local packing and loading experts. | Full packing and unpacking services offered, along with packing supplies and custom packing kits. |
| Cancellation Policy | Must give at least 3 days notice to cancel the order or a cancellation fee will be charged. | Full refund of deposit if canceled at least 48 hours before the move date. Email [email protected] with reference number to cancel. Deposits for international moving may be non-refundable. |
| Damage Claim Process | Report claims via toll-free number with inventory and photos. Claims must be reported upon discovery of damage. | Contact move coordinator for claim filing instructions if items are damaged during transit. |