Both International Van Lines and Neighbor offer a wide range of moving and storage services, but they have different strengths and weaknesses. International Van Lines stands out for its 24/7 customer service and detailed insurance options, but it suffers from inconsistent customer reviews. Neighbor is praised for its clear communication and handling of belongings, but some customers have reported issues with cost discrepancies and customer service. The best choice depends on individual priorities and risk tolerance.
| Attribute | International Van Lines | Neighbor |
|---|---|---|
| International Moving Expertise | Handles international moves to over 140 or 180 countries, managing customs paperwork, shipping, and delivery. Licensed by the FMC. | Offers a complete range of services for international moves, including pre-planning, packing and crating, storage, loading, transportation, customs clearance, and unloading. Over 70 years of experience. Dedicated team of employees and representatives worldwide. |
| Local Moving Services Availability | Offers local moving services in most cities and states nationally, including packing, loading, unloading, and disassembly/reassembly of furniture. Priced hourly. | Available in Raleigh, NC, the greater Triangle area, Seattle, WA and neighboring communities, and Dallas, TX and surrounding areas. |
| Storage Options and Facilities | Offers storage services nationwide, including 30 days of free storage with long-distance moves. Provides long-term and short-term storage in temperature-controlled warehouses with access available with advance notice. | Self-storage and parking marketplace with various options, including garages, driveways, and storage units. Offers options for RV, car, and boat storage. Provides short and long-term storage options. |
| Insurance Coverage Options | Offers Full Value Protection (FVP), Limited Liability, and Third-Party Insurance. For international moves, insurance can be purchased through a third party, costing an average of 2% to 4% of the value of belongings. Released value protection provides up to 60 cents per pound per article. | Offers various insurance products, including auto, home, commercial, and life insurance. Auto insurance includes collision, comprehensive, and liability coverage, road trouble service, additional expense coverage, and lease/loan gap coverage. Home insurance offers coverage for detached additions, personal property, and valuables. |
| Packing and Unpacking Services | Offers packing and unpacking services. Sells packing supplies. | Offers packing and unpacking services, including packing and crating services for international moves and professional packing services. |
| Vehicle Shipping Capabilities | Offers both domestic and international vehicle transportation services for cars, motorcycles, boats, trucks, and SUVs. | Can ship cars internationally. |
| Customer Service Responsiveness | Assigns two account managers to each move. Has 24/7 customer service. Mixed reviews regarding communication and service quality, particularly when moves are outsourced. | Clear and responsive communication is essential. CRM software can help streamline communication and ensure timely responses. |
| Transparent Pricing and Cost Estimates | Provides free quotes and an online moving cost calculator (accuracy uncertain). Representatives are generally straightforward about pricing and fees. Deposits up to 25% are required to book a move. | Offers fair and accurate quotes. Some customers have experienced discrepancies between initial estimates and final costs. |
| Licensed and Insured Movers | Licensed and insured moving company, operating under MC #796971 and US DOT #2293832. Registered with the Federal Motor Carrier Safety Administration (FMCSA). | Fully licensed and insured. |
| Online Tracking Availability | Allows customers to track shipments in real-time. | Offers online tracking systems. |
| Specialty Item Handling | Handles specialty items such as pianos and antiques. Offers custom crating for fragile items. | Handles furniture and storage items with care. |
| Cancellation and Refund Policies | Deposit is fully refundable up to 48 hours before the scheduled pickup date. Cancellation via email to [email protected] with reference number. | Renters can cancel storage reservations online without cancellation fees. Full refund if canceled before host approves. 100% refund if canceled within 24 hours of approval or 7+ days before start. For trailer rentals: 75% refund if canceled 72+ hours before start, 50% for 48-72 hours, 25% for 24-48 hours. No refund within 24 hours or for same-day bookings. Platform fees are non-refundable after booking acceptance. |