Both International Van Lines and Moving APT offer a wide range of moving services. International Van Lines is a direct carrier, particularly strong in international and long-distance moves, and offers real-time tracking and various insurance options. However, it has received mixed customer reviews regarding customer service and pricing accuracy. Moving APT, as a broker, is known for its customer service and transparent pricing. Customers should consider their specific needs and preferences when choosing between these two companies.
| Attribute | International Van Lines | Moving APT |
|---|---|---|
| International Moving | Specializes in international moves to over 140 countries, handles customs paperwork, coordinates shipping and delivery, authorized by the Federal Maritime Commission (FMC) as a freight forwarder. | Offers international moving services, assisting with paperwork, customs, and shipping. |
| Local Moving | Offers local moving services, usually priced hourly, but these services may only be available in a limited number of locations. | Provides local moving services, including packing and transportation assistance. |
| Long-Distance Moving | Provides long-distance moving services across all 50 states, offers full-service and partial-service options. | Specializes in long-distance moving, coordinating logistics, regulations, and transportation. |
| Packing/Unpacking | Offers packing and unpacking services, including fragile packing and custom crating. Option to pack yourself to save money. | Offers packing and unpacking services, including packing materials, custom crating, and furniture disassembly/reassembly. |
| Storage | Offers both short-term and long-term storage options, provides 30 days of free storage with long-distance moves. After the free period, storage fees are about $0.65 per cubic foot per month. | Provides storage solutions, including temporary and full-service storage in secure, on-site warehouses. |
| Insurance | Provides different insurance options: Released Value Protection (basic, no-cost, 60 cents per pound), All-risk insurance (full-packing service, 4% of declared value), Named-perils insurance (self-packing service), Third-party insurance (additional coverage through a third-party provider). | Offers insurance coverage options, including Full Value Protection (FVP). |
| Vehicle Shipping | Provides vehicle relocation services, including both open and enclosed auto transport. Also offers international auto transport. | Works with auto transportation companies to provide vehicle shipping services. |
| Customer Service | Offers customer service via phone, email, and live chat. Mixed reviews on responsiveness and communication. | Known for excellent customer service, with helpful and responsive representatives available 24/7. |
| Price Transparency | Provides free moving quotes. Recommends virtual or in-home estimates for more accurate pricing. Some reviews mention discrepancies between initial quotes and final costs. | Provides transparent pricing with detailed quotes and a moving cost calculator on their website; offers price matching. |
| Licensing | Licensed carrier, operates under MC #796971 and USDOT #2293832. Has an A+ rating from the Better Business Bureau (BBB), but is not BBB accredited. | Licensed moving broker, operating since 1999, working with U.S. Department of Transportation-registered carriers. |
| Tracking | Allows customers to track shipments in real-time. | Doesn't have a shipment tracking app, but many of their partners do. |
| Cancellation | Full refund of deposit if you cancel within 48 hours of booking. After that, the deposit is nonrefundable. To cancel, email [email protected] with your reference number. | Offers free cancellation within 24 hours of booking; some moves may be eligible for a full refund if cancelled 72 hours before the moving date. |