Both Allied Van Lines and Two Men and a Truck are viable options for moving services, offering a wide range of services and generally positive customer feedback. Allied Van Lines stands out for its price transparency and guaranteed rates, while Two Men and a Truck are praised for clear communication and efficient service. However, potential customers should be aware of the reported issues with damaged items and claims processes for both companies and consider these factors when making their decision.
| Attribute | Allied Van Lines | Two Men and a Truck |
|---|---|---|
| Nationwide Availability | Operates in all 50 states. | Over 400 locations across the U.S., Canada, Ireland, and the United Kingdom. |
| Local Moving Services | Offers local moves (less than 50 miles). | Full-service local moving for homes and businesses, including apartments, condos, and homes. Services are customized to fit specific needs. |
| Long-Distance Moving Services | Provides long-distance moves (more than 400 miles). | Specializes in long-distance moving across the state or country. Offers expedited and Value Flex long-distance moving services. Some franchises have distance restrictions. |
| International Moving Services | Offers international moving services to over 130 countries with over 1,000 agents worldwide, handling scheduling, customs paperwork, and shipment coordination. | Offers international moving services. |
| Packing and Unpacking Services | Offers full-service packing and fragile-only packing; cross-country moving plans include unpacking services. | Offers a variety of packing services, from packing a few items to an entire home or business. Also offers unpacking services. |
| Storage Options | Offers short-term (up to 90 days) and long-term storage with climate-controlled units and 24-hour surveillance. | Offers on-site storage options, including portable, on-site warehouse, and vaulted storage units for short- and long-term needs. |
| Insurance Coverage Options | Provides basic liability coverage and Extra Care Protection (ECP) for more comprehensive coverage. | Offers various insurance options to cover belongings during the move, including transit insurance and full value protection. Insurance is quoted separately based on individual needs. Fully insured and meets the requirements of the Federal Motor Carrier Safety Administration. |
| Vehicle Shipping | Offers vehicle relocation services, transporting cars, trucks, SUVs, boats, motorcycles, and other vehicles using both open and enclosed car carriers. | Can transport cars to new residences during long-distance moves. However, some reviews say that they do not offer car and vehicle shipping. |
| Online Tracking | Provides online shipment tracking, available 24/7. | Online tracking is available for all moves. |
| Customer Service Responsiveness | Customer service can be reached by phone and email Monday through Friday; phone response times are typically 5-10 minutes, while email responses take 24-48 hours. | Many customers praise the company's clear communication and hassle-free booking. However, some reviews mention difficulty in resolving issues and a lack of professionalism. |
| Price Transparency | Offers price transparency with guaranteed rates and virtual surveys for estimates. | Prices vary by location. Offers free estimates. Some customers have reported unexpected extra charges. Some locations require an upfront deposit. |
| Specialty Item Moving | Offers custom crating for fragile or valuable items, including electronics and large items; also moves pianos and antiques. | Moves pianos, large appliances, and other specialty items like hot tubs. |
| Reported Issues | Some customers have reported damaged, broken, or lost items; difficult claims processes and unhelpful agents. | Some customers have reported unexpected extra charges, damage to items, slow claims or lack of clear resolution, and movers arriving late (7% of customers). |