Both Allied Van Lines and Mayflower are reputable moving companies with extensive service offerings. Allied Van Lines stands out for its larger network and transparent pricing, while Mayflower is noted for its timeliness, efficiency, and assignment of move managers. However, both companies have received mixed customer service reviews, so it's important to research local agent performance and carefully review estimates and contracts before making a decision.
| Attribute | Allied Van Lines | Mayflower |
|---|---|---|
| Nationwide Availability | Yes, with over 400 locations in North America, providing services in all 50 states. | Yes, operates across the United States, but may not have offices in Delaware, Hawaii, South Dakota, Rhode Island, or West Virginia. Contact Mayflower to confirm. |
| Local Moving Services | Yes, offered through its network of local agents. | Agents independently provide local moving services under their own businesses and brands. |
| Long-Distance Moving Services | Yes, specializes in long-distance moving services across the country. | Federally licensed to provide long-distance moving services across the country. |
| International Moving Services | Yes, to over 130 countries, handling scheduling, customs paperwork, and shipment coordination. | Handles international moves to over 150 countries, offering services from initial quotes and pre-move planning to customs clearance management. |
| Packing and Unpacking Services | Yes, offers full-service packing, fragile-only packing, and DIY packing options, as well as unpacking services. | Offers full and partial packing and unpacking services, including custom crating for fragile items. |
| Storage Options | Yes, offers short-term and long-term storage solutions, including portable storage containers and climate-controlled units with 24-hour surveillance. | Provides short-term and long-term storage options at the origin or destination. |
| Vehicle Shipping | Yes, provides vehicle relocation services, transporting cars, trucks, SUVs, boats, and motorcycles using both open and enclosed carrier transport methods. | Assists with vehicle shipping needs, offering both open-sided and enclosed transport. |
| Insurance Coverage Options | Yes, includes basic liability coverage (reimbursing 60 cents per pound per item) and offers full valuation coverage through their Extra Care Protection plan. | Includes Full Value Protection in their initial moving quote. Additional coverage options are also available. |
| Online Tracking | Yes, provides online shipment tracking, allowing customers to check the status of their shipment 24/7. For international moves, they offer online shipment tracking through GlobalCom. | Offers online shipment tracking. |
| Customer Service Quality | Mixed reviews; some praise professional movers and efficient service, while others report communication issues and difficult claims processes. | Aims to provide top-notch customer service with a dedicated move coordinator assigned to each customer. However, some reviews mention issues with communication and inconsistent service quality. |
| Price Transparency | Yes, offers transparent pricing with no hidden fees. They provide InstaQuotes and personalized in-person estimates. | Scores highly for price transparency in some consumer sentiment indexes. Offers binding quotes. |
| Binding Estimate Availability | Yes, offers both binding and non-binding estimates. | Offers binding estimates. |
| Damage Claim Rate | The company has a sub-1% damage claim rate | Not available |