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Mortgage lenders: Bank of America Mortgage vs. UWM (United Wholesale Mortgage)

Quick Verdict

Bank of America Mortgage is a solid choice for those who value a user-friendly online experience and in-person customer service, while UWM may be more appealing to those seeking low or zero down payment options and a potentially faster approval process, but with the need to contact a broker for interest rate information.

Key features – Side-by-Side

AttributeBank of America MortgageUWM (United Wholesale Mortgage)
Interest Rates30-Year Fixed: 6.625% (APR 6.857%), 15-Year Fixed: 5.625% (APR 6.013%), 5y/6m ARM Variable: 6.625% (APR 7.159%). Rates tend to be slightly higher than average.Not publicly available. Contact an affiliated mortgage broker for information.
Loan OptionsConventional fixed-rate and adjustable-rate mortgages (ARMs), FHA loans, VA loans, Jumbo loans, Affordable Loan Solution mortgages, Home equity lines of credit (HELOCs).Conventional, jumbo, FHA, VA, USDA loans. Refinance options (rate-and-term, cash-out). Options for real estate investors (DSCR loans).
Down Payment RequirementsConventional loans: Typically start at 3%. FHA loans: Typically start at 3.5%. VA loans: May require no down payment. Affordable Loan Solution mortgage: Requires as little as 3%.VA and USDA loans with no down payment, FHA loans with a minimum 3.5% down payment, conventional loans with a minimum 3% down payment. Conventional 1% Down product (UWM contributes an additional 2%, up to $7,000). Zero-down home purchase program (second mortgage for 3% of the home price, up to $15,000).
Closing CostsTypically 3-5% of the loan amount. America's Home Grant provides up to $7,500 towards closing costs.Flat closing fee of $350 and a $68 credit check fee. Specific loan terms and fees can vary.
Approval SpeedOnline pre-approval is available and can take just a few minutes. Preapproval letter in 10 business days after you 041845.11.000370.00030000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000
Customer Service ReputationSolid customer support and a simple mortgage experience. Operates approximately 3,800 bank branches and serves around 69 million customers.Mixed reviews. A+ rating from the BBB. Some customers reported issues with managing loans through the mobile app, making payments, and with the application, underwriting, and customer service processes. Contact customer service at 888-464-2432.
Online Application ProcessFully digital process for applying and managing mortgages online. Borrowers can use the Home Loan Navigator to upload documents, track loan progress, and communicate with their loan officer.Free online mortgage application called Blink+. Allows borrowers to complete applications, pull credit, e-sign documents, and co-browse screens.
Minimum Credit Score RequirementsConventional loans: Typically require a minimum credit score of 620. FHA loans: May be available with a minimum score of 580, but 600 is generally accepted. For the best rates and terms, a credit score of 740 or above is generally needed.Generally requires a minimum credit score of 620. For Conventional Cash-Out 90 product, the minimum FICO score is 680. For the zero-down program, first-time homebuyers with a credit score of 700 or higher do not have to meet income limits.
Debt-to-Income Ratio RequirementsIn 2023, nearly half of approved applicants had a DTI below 40%, while about 32% had a DTI above 43%.45% or less for the zero-down mortgage program. For conventional cash-out refinance, the maximum DTI is determined by DU/LPA, but not to exceed 50%.
Geographic AvailabilityAvailable in all 50 states and Washington, D.C.Lends mortgages across the U.S.
Prepayment PenaltiesNot availableIt is not clear whether UWM charges prepayment penalties.
Loan Servicing Post-ClosingBorrowers can manage their mortgage application online through the Home Loan Navigator tool. They can also enroll in PayPlan for automatic recurring mortgage payments.UWM services loans and allows borrowers to manage their loans online. Borrowers can access loan information and make payments through UWM loan servicing.

Overall Comparison

Bank of America Mortgage: 30-Year Fixed Rate at 6.625% (APR 6.857%). UWM: Interest Rates Not Publicly Available. Bank of America Mortgage operates approximately 3,800 branches and serves around 69 million customers.

Pros and Cons

Bank of America Mortgage

Pros:
  • Offers a variety of loan options including FHA, VA, and Jumbo loans
  • Online application process is user-friendly and efficient
  • Provides grants and affordable loan options for first-time homebuyers
  • Low origination fees
  • Extensive educational resources for first-time buyers
  • Solid customer support with many physical branches
Cons:
  • Interest rates tend to be higher than the average rates offered by most national mortgage companies
  • Transparency of fees and closing costs could be improved
  • Some customers have reported unexpected issues and delays during the loan approval process
  • Speed at which questions and concerns are addressed can vary

UWM (United Wholesale Mortgage)

Pros:
  • Wide variety of loan options
  • Low and zero down payment options available
  • Fast initial approval with BOLT platform
  • Online application process with Blink+
Cons:
  • Interest rates not publicly available
  • Mixed customer service reviews
  • Some customers reported issues with managing loans through the mobile app and making payments
  • Lawsuit alleged that UWM borrower origination costs are $2,500 more than the most competitively priced lenders

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