Xfinity Mobile is a cost-effective option for Xfinity internet customers seeking reliable coverage and family plan discounts. Verizon offers broader 5G coverage, more plan variety, and strong customer service, but at a potentially higher price point. The best choice depends on individual needs, budget, and internet service availability.
| Attribute | Xfinity Mobile | Verizon |
|---|---|---|
| Network Coverage (5G, 4G LTE) | Uses Verizon's network for extensive 4G LTE coverage nationwide and 5G coverage in many areas; 5G network is available in over 2,700 cities, reaching 200 million people; 5G coverage covers over 69% of the U.S. population; Utilizes Xfinity WiFi hotspots to reduce data usage. | 4G LTE covers over 99% of the U.S. population; 5G covers over 230 million people but may be less extensive than T-Mobile and AT&T; strong in rural areas for 4G LTE coverage |
| Data Plans and Pricing | By the Gig shared data plans starting at $20/month for 1GB; Unlimited starting at $40/month for one line; Unlimited Plus starting at $50/month for one line; Multi-line discounts are available; Requires Xfinity internet service; Speeds may be reduced after exceeding data limits. | Unlimited plans (Unlimited Welcome, Unlimited Plus, Unlimited Ultimate); prepaid plans with limited or unlimited data; discounts for students, military, and first responders; loyalty discounts; bundling savings with home internet |
| International Roaming Options and Costs | International roaming calls and texts are included in all plans at no additional cost; Global Travel Pass: Flat rate for data at $10/day per line in over 215 destinations, or $5/day per line in Mexico and Canada (includes 5GB of high-speed data per day, then data is available at 3G speeds); Pay-as-you-go: $0.30 per MB of data. | TravelPass ($12/day in 210+ countries, $6/day in Mexico and Canada); International Monthly Plan ($100/month for 250 minutes, unlimited texts, and data); Unlimited Ultimate Plan (unlimited international data, talk, and text in 210+ countries); pay-as-you-go option |
| Customer Service Quality and Responsiveness | Dedicated mobile customer service; Rated #1 value/most recommended compared to all full-service MVNOs; Some users have reported difficulty reaching customer service representatives and resolving issues. | Via phone (24/7), live chat, My Verizon app, and social media; generally praised for quick response times; satisfactory or higher user experience; AI integration to improve customer interactions |
| Device Selection and Financing Options | Offers a variety of phones, including Apple iPhones, Google Pixels, and Samsung Galaxy devices; Financing options are available with 0% APR over 24 months; Customers can bring their own devices (BYOD). | Wide selection of phones; financing options available; frequent deals on phones, including free phones with trade-ins and new lines |
| Contract Flexibility (No Contract vs. Contract) | No contracts required; 14-day money-back guarantee. | Prepaid plans with no long-term contracts; postpaid plans may have contract terms, especially when financing devices; 3-year price lock guarantee on some plans |
| Hotspot Data Allowance | Unlimited Plus plan: 15 GB of high-speed mobile hotspot data; Premium Unlimited plan: 30GB of dedicated high-speed mobile hotspot data; By the Gig plans get full-speed mobile hotspot; On unlimited plans, mobile hotspot usage counts towards a monthly limit, after which speeds are throttled. | Unlimited plans include hotspot allowances (30GB to 200GB); standalone hotspot plans with varying data allowances; speeds up to 1 Gbps in 5G areas; extra data available for a monthly fee |
| Network Speed and Reliability | Uses Verizon's network, which is generally reliable; 5G offers faster download speeds, smoother video streaming, and more responsive online gaming; Speeds may be reduced after a certain amount of data usage; Speeds may be reduced during peak hours due to data prioritization. | 5G Ultra Wideband can reach speeds over 1 Gbps; 4G LTE consistently reaches around 60Mbps; some users report slowdowns during peak hours |
| Family Plan Discounts and Features | Multi-line discounts are available on unlimited plans; Adding lines to an account can save $20 monthly per line on Unlimited plans; Mix and match data plans to suit family member\'s needs. | Discounts for adding multiple lines; Unlimited Welcome is a cost-effective option for families |
| Available Promotions and Deals | Deals include saving on new phones when switching to Xfinity Mobile; Promotions such as a free line for a year with select internet plans; Trade-in offers and prepaid cards are often available; Frequently offers promotions and deals. | Free phones with new lines or trade-ins; gift cards for signing up for internet plans; student discounts; incentives for switching from other carriers |
| Coverage in Rural Areas | Coverage in rural areas may not be as robust as in urban and suburban areas; Check Verizon's coverage map before committing to Xfinity Mobile if you live in a rural area; Coverage may be less robust in rural areas compared to urban areas. | Strong 4G LTE coverage; expanding 5G coverage |
| Security Features and Privacy Policies | Uses encryption to protect customer data; Customers manage accounts through the Xfinity Mobile app or website, secured with encryption and multi-factor authentication; Transparent about data collection and usage practices in its privacy policy; Does not sell your location data; Uses security measures such as encryption and multi-factor authentication; Has a privacy policy outlining data collection and usage practices. | Refer to Verizon's official website or contact them directly for detailed information |