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Internet service providers: Xfinity X1 vs. Verizon Fios Gigabit Connection

Quick Verdict

Verizon Fios Gigabit Connection is the better choice for users who prioritize reliable service, no data caps, and customer satisfaction, especially if it's available in their area. Xfinity X1 may be a more suitable option for users who need the absolute highest download speeds (in select areas) and are comfortable managing data usage and potential price increases after the promotional period, given its wider availability.

Key features – Side-by-Side

AttributeXfinity X1Verizon Fios Gigabit Connection
Download Speed (Maximum)Up to 2 Gbps in most areas, with some areas offering 6 Gbps and 10 Gbps plans. Some plans have download speeds ranging from 300–2,000 Mbps.Up to 940 Mbps (some areas up to 1.5-2.3 Gbps with 2 Gigabit Connection)
Upload Speed (Maximum)Speeds vary depending on the plan. The "Connect More" plan offers 400Mbps download and 150Mbps upload. Other plans may offer 150 Mbps or 300 Mbps upload speeds.Up to 880 Mbps (some areas averaging 1.5-2.3 Gbps with 2 Gigabit Connection)
Data CapsXfinity has a 1.2 TB data cap for most home internet plans. If exceeded, $10 for each additional 50 GB of data used (up to $100/month). Some plans (Gigabit x10, xFi Complete, Unlimited Data Option) do not have data caps. New plans including unlimited data are being introduced as of June 2025.None
Contract LengthBoth no-contract and term-agreement plans available. Contracts can range from 1 to 5 years. Signing a contract may result in lower monthly costs.No term agreements necessary; option for two-year contract or month-to-month plan
Price per MonthPlans start around $30 per month, but can vary by region and speed. Prices can increase after the promotional period, typically after 12 months.Standalone Gigabit Connection starting at $69.99; Bundled with Fios Custom TV and Digital Voice starting at $79.99; As low as $74.99/month with a 5-year price lock guarantee; Fios plans range from $34.99 to $184.99 per month depending on speed.
Bundling Options (TV, Phone)Allows bundling internet with TV (X1 or Xumo), phone (Xfinity Voice), and home security. Bundling multiple services can result in monthly discounts.Available
Equipment Fees (Modem, Router)xFi Gateway (modem/router combo) typically costs $15 per month to rent. Can avoid this fee by purchasing your own compatible modem and router.Router included at no additional cost with Gigabit plans; monthly router fee permanently removed in 2022
Installation FeesProfessional installation costs around $100. Self-installation kits are available for around $15 to $40. Installation fees may be waived during certain promotions or when bundling services.$99 (often waived for online orders)
Customer Service RatingPCMag's latest Readers' Choice awards gave Xfinity a score of 6.7 out of 10.Stellar customer satisfaction track record
Network Reliability/UptimeXfinity offers a network management page where you can find information on network performance.99.9%
Availability in My AreaAvailable in 39 states. To check availability, you can enter your zip code on the Xfinity website.Available to over 8 million homes in parts of the New York, New Jersey, Philadelphia, Richmond, Va., Hampton Roads, Va., Boston, Providence and Washington, D.C. areas.
Promotional OffersFrequently offers promotional pricing, discounts, and deals. These can include discounts for signing up for automatic payments and paperless billing, as well as rewards programs.Netflix and Max w/ Signup, $100 Verizon Gift Card, price lock for multiple years, included router rental, $200 Target Gift Card for new customers, discounts between $5 and $15 off each month on certain plans to select first responders and military.

Overall Comparison

Xfinity X1: Download speeds up to 2 Gbps (in most areas), 1.2 TB data cap, Customer Service Rating: 6.7/10 (PCMag). Verizon Fios Gigabit Connection: Download speeds up to 940 Mbps, No data caps, 99.9% network reliability.

Pros and Cons

Xfinity X1

Pros:
  • Wide availability (39 states)
  • Bundling options for discounts
  • Promotional offers and discounts
  • High download speeds available (up to 2 Gbps in most areas)
  • xFi app to manage Wi-Fi network
  • Advanced Security included to protect against online threats
Cons:
  • 1.2 TB data cap for most plans
  • Equipment rental fees ($15/month for xFi Gateway)
  • Customer service ratings vary
  • Prices can increase after the promotional period
  • Hidden fees and unexpected charges can occur (broadcast TV fees, regional sports fees, etc.)
  • Early termination fees may apply

Verizon Fios Gigabit Connection

Pros:
  • Fast download and upload speeds
  • No data caps
  • Bundling options available
  • Router included at no additional cost
  • High network reliability
  • Various promotional offers
  • Good customer satisfaction track record
  • Fiber optic network provides high speeds for gaming and streaming
Cons:
  • Installation fee (though often waived)
  • Early termination fee for contracts

User Experiences and Feedback