Internet service providers: Spectrum Internet Gig vs. Google Fiber
Quick Verdict
Google Fiber generally offers faster and more reliable internet with symmetrical speeds and no equipment fees, but availability is limited. Spectrum is more widely available but uses cable technology and may have hidden fees.
- Google Fiber offers symmetrical upload/download speeds and fiber optic technology, while Spectrum primarily uses cable.
- Spectrum's pricing may increase after 12 months, while Google Fiber has tiered pricing based on speed.
- Google Fiber includes a Wi-Fi 6E router with plans and no equipment fees, while Spectrum requires a router rental fee unless you use your own or have the Internet Gig plan.
Key features – Side-by-Side
| Attribute | Spectrum Internet Gig | Google Fiber |
|---|---|---|
| Download Speed (Maximum) | Up to 1 Gbps (1000 Mbps) | 1 Gbps to 8 Gbps |
| Upload Speed (Maximum) | Up to 35 Mbps | Symmetrical upload and download speeds |
| Data Caps | None | No data caps |
| Contract Length | No contracts required | No contracts |
| Price per Month | Starting at $70.00/mo for 12 months | 1 Gig plan: $70/month, 3 Gig plan: $100/month, 8 Gig plan: $150/month |
| Installation Fees | May include a one-time installation fee. Self-installation can cost $30, while professional installation can cost $65. | Free professional installation (some customers may be charged a $300 construction fee, which can be waived if you subscribe to services for at least one year) |
| Equipment Fees (Modem/Router) | A free modem is included. Renting a WiFi router from Spectrum costs $10/month, but this fee is waived with the Internet Gig plan. | Includes a Wi-Fi 6E router with plans, and there are no equipment fees |
| Technology (Fiber vs. Cable) | Primarily cable internet service. Fiber internet service is less available. | Fiber optic technology |
| Availability (Coverage Area) | Not available in all areas. Check availability in your specific location. | Select cities across 19 states, mainly in metropolitan areas. |
Overall Comparison
Download: Google Fiber (up to 8Gbps) wins; Upload: Google Fiber (Symmetrical) wins; Technology: Google Fiber (Fiber) wins; Availability: Spectrum (Wider) wins
Pros and Cons
Spectrum Internet Gig
Pros:
- Exceeded advertised download and upload speeds, even during peak hours
- No data caps or overage charges
- No early termination fees
- 24/7 customer support
- Suitable for homes with multiple connected devices
Cons:
- Price increases after 12 months
- Advertised price does not include all equipment fees and taxes
- Actual speeds may vary and are not guaranteed
- Not available in all areas
- Fiber internet service is less available
Google Fiber
Pros:
- Symmetrical upload and download speeds
- No data caps
- No contracts
- Free professional installation
- Includes Wi-Fi 6E router with plans, and there are no equipment fees
- Fiber internet is generally more reliable than cable
- Transparent pricing with no hidden fees
- 99.9% uptime guarantee for Edge 8 Gig customers
- Cancellation can be done online or by contacting customer support
- Designed to handle multiple devices connected simultaneously
Cons:
- Customer service has mixed reviews
- Some customers may be charged a $300 construction fee
- Local access fee might appear on your bill depending on your location
- Some reviews mention issues such as property damage and delays during installation
User Experiences and Feedback
Spectrum Internet Gig
What Users Love
- Fast and stable connection, even during high traffic hours
Common Complaints
- A $10 charge for Spectrum Advanced WiFi is applied if you don't use your own router, bundle with Spectrum Mobile, or have an Internet Gig subscription.
Value Perception
- No value feedback reported.
Google Fiber
What Users Love
- Excellent experiences with responsive and courteous agents
- Quick resolutions
- Smooth and professional installation
Common Complaints
- Issues with installation
- Issues with technical support
- Issues with billing
- Scripted responses
- Difficulty escalating issues
- Long wait times
- Property damage during installation
- Delays during installation
Value Perception
- Transparent pricing with no hidden fees
- No data caps or overage charges
- Symmetrical upload and download speeds are beneficial for streaming and gaming