Internet service providers: Spectrum Internet Gig vs. AT&T Fiber Internet 5000

Quick Verdict

AT&T Fiber Internet 5000 is the superior choice for users who require extremely fast upload speeds and value customer service. However, Spectrum Internet Gig may be a more budget-friendly option for the first year, especially if high upload speeds are not a priority. Availability should be checked for both.

AT&T Fiber 5000 offers significantly faster upload speeds (5000 Mbps) compared to Spectrum Internet Gig (35 Mbps, symmetrical speeds in limited markets).
Spectrum Internet Gig has a simpler pricing structure initially, but prices can increase after the first 12 months. AT&T Fiber 5000 has variable pricing depending on the plan.
AT&T Fiber 5000 generally receives higher customer service ratings than Spectrum Internet Gig.
Both providers offer bundling options, but the specific services available for bundling differ.
AT&T Fiber 5000 includes equipment fees in the price, while Spectrum Internet Gig charges $10/month for a router (unless Advanced WiFi router is included with Gig plan).

Key features – Side-by-Side

Attribute	Spectrum Internet Gig	AT&T Fiber Internet 5000
Maximum Download Speed (Mbps)	Up to 1000 (1 Gbps), up to 2000 (2 Gbps) in select areas	5000
Maximum Upload Speed (Mbps)	35, symmetrical speeds in limited markets	5000
Contract Length (Months)	No contracts	None
Data Caps (Yes/No)	No	No
Starting Price (USD/Month)	$70/month for the first 12 months	Varies: $55, $104, $155, $245 (plus taxes and fees, AutoPay and paperless billing discounts may apply)
Equipment Fees (USD/Month)	Modem: Included for free, Router: $10/month (unless Advanced WiFi router is included with Gig plan)	Included in the price
Installation Fees (USD)	Professional installation: Around $65, Self-installation: Around $30	May apply, up to $150 for professional installation, self-installation often free
Bundling Options (TV, Phone)	TV and mobile	AT&T TV, Phone, or Wireless services
Availability (Coverage Area)	Available in many areas across 41 states	Varies by location
Technology (Fiber, Cable)	Hybrid Fiber Coaxial (HFC) network, expanding fiber-to-the-home in select areas	Fiber
Customer Service Rating	Mixed reviews	Frequently tops customer service surveys and polls
Promotional Offers	May cover early termination fees (up to $500), possible free access to streaming services, free internet modem, deals on Spectrum Mobile when bundled	Reward cards, discounts for bundling with AT&T Wireless, free AT&T Fiber with new unlimited wireless plan, free AT&T Wi-Fi Gateway, AT&T ActiveArmor internet security, up to 5 AT&T Smart Wi-Fi Extenders at no extra cost (with certain plans)

Overall Comparison

AT&T Fiber 5000: 5000 Mbps upload/download vs Spectrum Internet Gig: 1000-2000 Mbps download, 35 Mbps upload. AT&T Fiber customer service is rated higher. Spectrum pricing starts at $70/month for 12 months, while AT&T Fiber pricing varies.

Pros and Cons

Spectrum Internet Gig

Pros:

High download speeds well-suited for gaming and streaming
No contracts
No data caps
Modem included for free
Bundling options available
Designed to handle multiple devices

Cons:

Upload speeds lower than download speeds
Customer service described as lacking
Potential price increases after the first 12 months
Inconsistent reliability during peak hours reported by some users

AT&T Fiber Internet 5000

Pros:

Symmetrical upload and download speeds
No annual contract
Unlimited data
Equipment fees included
Bundling options available
24/7 technical support
Fast speeds even at peak times
Straightforward pricing
Great for streaming and gaming
Ideal for connecting multiple devices simultaneously

Cons:

Actual speeds may vary
Installation fees may apply
State cost recovery charges apply in TX, OH, and NV
Availability varies by location
Performance during inclement weather conditions not available

User Experiences and Feedback

Spectrum Internet Gig

What Users Love

High download speeds are well-suited for gaming and streaming, allowing for 4K and even 8K streaming.
Download speeds often reach 850-930 Mbps on wired connections.

Common Complaints

Upload speeds may fall short of expectations.
Reliability can vary; some users report slowdowns or drops, especially in crowded areas.
Customer support is described as lacking.
Be aware of potential price increases after the first 12 months.
Actual speeds can vary depending on network traffic, the device being used, and whether you're using a wired or wireless connection.

Value Perception

Spectrum analyzes network data to ensure reliable speeds during peak hours.
The modem provided is generally sufficient.
The optional Advanced WiFi router is a decent option, especially if you don't already have a good router.

AT&T Fiber Internet 5000

What Users Love

Super-fast speeds, even at peak times
Great for streaming and gaming
Ideal for connecting multiple devices simultaneously
AT&T provides its own modems and equipment for no additional cost
No contract renewal or cancellation fees

Common Complaints

Hidden fees can include installation fees (if you opt for professional installation), and state cost recovery charges (in certain states)
Actual speeds may vary based on several factors, including site traffic, content provider server capacity, and device capabilities

Value Perception

No value feedback reported.