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Internet service providers: Google Fiber vs. Spectrum Internet Gig

Quick Verdict

Google Fiber is the superior choice for users who prioritize speed and symmetrical upload/download capabilities, provided it is available in their area. Spectrum Internet Gig is a more widely available option, particularly attractive to those who value bundling options and a one-year price guarantee, but its upload speeds are significantly lower.

Key features – Side-by-Side

AttributeGoogle FiberSpectrum Internet Gig
Download Speed (Maximum)Up to 8 Gigabits per second (8,000 Mbps) in select areas. Testing a 20 Gig fiber plan.Up to 1 Gbps
Upload Speed (Maximum)Symmetrical, matching download speed, up to 8 Gigabits per second (8,000 Mbps).35 Mbps
Data CapsNone. No data caps or restrictions.None. Unlimited data
Contract LengthNo contracts required.No contracts
Price per Month1 Gig: $70, 3 Gig: $100, 8 Gig: $150, 20 Gig (testing): $250Starting at $70.00/mo for the first 12 months
Installation FeesFree professional installation typically included. Some may be charged a $300 construction fee (or $25/month over 12 months), waived if subscribing for at least a year.Self-installation is $30, professional installation is $65
Equipment Fees (Router/Modem)No equipment fees. Wi-Fi 6E router included. Some plans include mesh extenders.Modem included for free. Spectrum Wi-Fi router available for an additional monthly fee
Availability/Coverage AreaSelect cities within 19 states, mainly metropolitan areas. Expanding to new cities in Arizona, Colorado, Iowa, Kansas, Missouri, Nevada, North Carolina, South Carolina, and Tennessee.Available in 41 states
Customer Service QualityMixed reviews. Some report excellent experiences, others report issues with installation, communication, and technical support. Ratings vary.Mixed reviews
Bundling Options (TV/Phone)Home phone service can be added for $10/month. Bundles are available.Bundling options available with TV and/or phone services. Spectrum Mobile can be bundled with internet for additional savings
Technology Used (Fiber/Cable)Fiber optic technology. Also uses small wave radio signals (Webpass) in some areas.Primarily cable internet, but fiber is available in some areas. Uses a hybrid fiber-coaxial network
Promotional OffersFree professional installation, free Wi-Fi router and mesh extenders with some plans, 1 TB of free cloud storage with some plans, Affordable Connectivity Program eligibility (up to $30 off monthly bill).One year price guarantee, may cover up to $500 in early termination fees, bundling discounts, free modem, sometimes includes one line of Unlimited Mobile for 12 months

Overall Comparison

Google Fiber: Up to 8 Gbps symmetrical speeds, no data caps, no contracts. Spectrum Internet Gig: Up to 1 Gbps download, 35 Mbps upload, no data caps, no contracts, wider availability.

Pros and Cons

Google Fiber

Pros:
  • High download and upload speeds (up to 8 Gbps, testing 20 Gbps)
  • Symmetrical upload and download speeds
  • No data caps
  • No contracts
  • Free professional installation (typically)
  • No equipment fees, Wi-Fi 6E router included
  • Some plans include mesh extenders
  • Bundling options available
  • Free cloud storage with some plans
  • Affordable Connectivity Program eligibility
Cons:
  • Availability limited to select cities
  • Mixed customer service reviews
  • Potential construction fee for some customers
  • Actual speeds may vary
  • Some users report frequent outages

Spectrum Internet Gig

Pros:
  • No data caps
  • No contracts
  • One year price guarantee
  • Free modem included
  • Bundling options available
  • Exceeded advertised download and upload speeds
Cons:
  • Price increases after the first year
  • Mixed customer service reviews
  • Actual speeds can vary
  • Installation fees
  • Equipment fees for Wi-Fi router

User Experiences and Feedback