AT&T Fiber Internet 5000 is the superior choice for users who require extremely high speeds and do not want data caps, and value customer service. Cox Gigablast is a more budget-friendly option, but users should be aware of data caps and potential customer service issues.
| Attribute | Cox Gigablast | AT&T Fiber Internet 5000 |
|---|---|---|
| Download Speed (Maximum) | Up to 1,000 Mbps (1 Gbps), some areas up to 2,000 Mbps (2 Gbps) | Up to 5000 Mbps (5 Gbps). The maximum speed on a single connected device is 4.7Gbps. |
| Upload Speed (Maximum) | Typically 35 Mbps, some locations with fiber connections up to 1,000 Mbps, 'Go Beyond Fast' plan may offer up to 100 Mbps | Up to 5000 Mbps (5 Gbps). AT&T Fiber offers symmetrical upload and download speeds. |
| Data Caps | 1.25 TB (1280 GB) per month | No data caps for fiber plans. |
| Contract Length | Typically a 1-year term, but 'no annual contract' options may be available | No term contract required. |
| Price per Month | Starting price around $99.99/month, can increase to $119.99 or more after the first year, prices vary by location | Typically around $245 per month. Can be $155 per month with AutoPay and paperless billing discount. May find prices as low as $104/month with eligible AT&T Wireless plan and AutoPay & Paperless bill. Without AutoPay and paperless billing, the plan can cost $10 more. |
| Installation Fees | Included in some deals | Professional installation can cost $99. AT&T sometimes waives the installation fee for fiber plans. Self-installation kits may be available. |
| Equipment Fees (Modem/Router) | Rental fees around $10.99/month, Gigablast modem rental can be $9.99/month, option to buy your own modem and router (around $300) | Equipment costs are included in the monthly service bill. AT&T provides a Wi-Fi Gateway (modem + router in one). |
| Availability (Coverage Area) | Available in 19 states, but Gigablast may have limited availability within Cox's service footprint. Gigabit service is available in many major cities. | Available in many metro areas across a 21-state footprint. Multi-gigabit service (2 Gig and 5 Gig) is available in over 70 metro areas. |
| Customer Service Quality | Mixed reviews, some recommend asking for level 2 techs for better support | AT&T is rated #1 in customer service for residential internet in the South, West, and NorthCentral regions by JD Powers. 24/7 technical support is available via phone. |
| Bundling Options (TV, Phone) | Bundles with TV and phone are available, bundling with Cox Mobile can provide additional benefits | Can bundle with AT&T phone plans for discounts. Bundling with an unlimited wireless plan can save 20% on AT&T Fiber or Internet Air. |
| Technology (Fiber, Cable) | Runs on a fiber optic network in some areas, in other areas, Cox uses a cable network or a hybrid cable-fiber network | Fiber. AT&T high-speed internet is provided using fiber-optic cables. |
| Promotional Offers | Promotional pricing for a limited time, bundling discounts, prepaid cards for new customers, free unlimited data with certain Cox Mobile plans | New customers may receive a reward card (e.g., $200 Visa Reward Card) for purchasing online. Six months of free AT&T Fiber (up to 1 Gbps) may be available when adding a new unlimited wireless plan. May get up to 5 AT&T Smart WiFi Extenders included at no extra cost with certain plans. |
| Data Caps | 1.25 TB | None |