AT&T Fiber is the superior choice for users who prioritize speed, reliability, and customer service, and who reside within its limited coverage area. Starlink is better suited for those in rural or remote locations where fiber internet is not available, valuing broad coverage and self-installation options despite the higher upfront equipment costs and potential for slower speeds during peak hours.
| Attribute | AT&T Fiber | Starlink |
|---|---|---|
| Download Speed (Maximum) | Up to 5 Gbps (5000 Mbps). Some sources say 1 Gbps (1000 Mbps). | Speeds typically range from 25 to 220 Mbps, with many users experiencing over 100 Mbps. Some tests have recorded peak speeds up to 300 Mbps or even 470 Mbps. A higher performance version advertises 150 to 500 Mbps. |
| Upload Speed (Maximum) | Symmetrical, matching the download speed, up to 5 Gbps (5000 Mbps). | Typically between 5 and 20 Mbps. Some tests have recorded upload speeds as high as 64 Mbps. |
| Data Caps | No data caps. | Starlink plans generally do not have hard data caps. Residential plans offer unlimited data, but speeds may be slower during peak hours. Some plans have 'priority data'. After using the priority data, speeds may be reduced. A 50GB monthly cap exists for the $50 Roam plan. |
| Contract Length | No annual contract required. | No long-term contracts are required. Starlink offers a 30-day trial. However, some promotions may require a 12-month commitment to waive equipment fees. |
| Price per Month | Starting as low as $55 per month, ranging up to $245 per month for higher-tier plans. Prices may vary by location. Discounts may be available for bundling services or enrolling in autopay and paperless billing. | Residential: $80 to $120 per month. A 'Residential Lite' plan is available in some areas for $80 per month, offering slower speeds. Roam (Mobile): Starts at $50 per month for 50GB, with an unlimited option at $165 per month. Business: $290 per month for 1TB. Maritime: $250 per month with 50GB of priority data. |
| Installation Fees | A one-time installation charge of up to $99 may apply. In some cases, installation may be free. Self-installation is an option for existing customers. | Self-installation is possible using the Starlink app, so there is no installation fee. However, professional installation can be hired. For example, Best Buy offers installation for $279.99. Starlink sometimes offers installation for $199 in certain areas. |
| Equipment Fees | Equipment fees are included in the monthly price. | Standard Kit: Around $349. Mini Kit: $599. High-Performance Kit (Business): $1,999. Maritime Kit: $2,470. Refurbished equipment may be available for $199, depending on location and availability. Promotions sometimes waive the equipment fee with a 12-month service commitment. |
| Customer Service Quality | Often praised for responsiveness and technical expertise. A survey indicated that 85% of AT&T Fiber customers reported satisfaction. Promises reward cards if wait times for technical support exceed 5 minutes and a callback isn't offered, or if same/next-day technician appointments aren't available. | Customer service is sometimes criticized for slow response times and limited support channels. |
| Network Reliability/Uptime | Generally considered more reliable than cable networks. Experienced an average uptime of 99.9%. Offers a 99% reliability uptime. Guarantees to issue a bill credit for outages lasting 20 minutes or more. | Generally reliable, with many users reporting over 99% uptime. Heavy rain and snow can cause short interruptions. |
| Coverage Area | Available in parts of 21 states, mainly in the Midwest and South. Fiber coverage is typically found in urban and suburban areas. AT&T's combined internet services extend to 50 states. | Available in over 110 countries and territories. Starlink is fully operational and services every state in the United States. |
| Technology (Fiber vs. Satellite) | Fiber optic network. | Satellite internet using a constellation of low Earth orbit (LEO) satellites. |
| Bundling Options (TV, Phone) | Offers bundles with TV (DIRECTV) and wireless services. Bundling can result in discounts. | No bundling options for TV or phone are mentioned in the provided context. |