USAA generally excels in customer satisfaction and offers competitive rates, but eligibility is restricted to military members and their families. State Farm provides broad accessibility with local agent support, but claim processing speeds can vary. The best choice depends on individual needs and eligibility.
| Attribute | USAA | State Farm |
|---|---|---|
| Customer Satisfaction Ratings | USAA consistently receives high customer satisfaction ratings, ranking #1 in customer satisfaction and most trusted in the 2024 J.D. Power Individual Annuity Study. Ranked first for customer service satisfaction among large insurers in The Zebra's Customer Satisfaction Survey. | Above average (8.71/10 overall by The Zebra, Above average by J.D. Power) |
| Policy Coverage Options | Offers a wide range of auto, property, and life insurance products, including liability, collision, and comprehensive coverage for auto insurance. Homeowner's insurance includes dwelling, personal property, and liability coverage. Unique add-ons such as extended benefits, roadside assistance, and rideshare coverage are available. | Liability, collision, comprehensive, uninsured/underinsured motorist, roadside assistance, rental car reimbursement, rideshare insurance, travel expense coverage |
| Premium Costs | Average car insurance rates are often cheaper than average compared to other providers. Full coverage car insurance averages around $1,897 per year, while minimum coverage averages $604. Home insurance policies with $300,000 in dwelling coverage average around $1,232 annually, which is less than the national average. | Below the national average (average annual premium for full coverage is $2,167, national average is $2,399) |
| Discounts Offered | Provides a variety of discounts, including safe driver, defensive driving, good student, multi-vehicle, and bundling discounts. Also offers discounts for military members, such as a military installation discount and a vehicle storage discount. Members can access shopping and entertainment discounts through the USAA Perks program and a fuel discount program. | Multi-policy, multi-car, accident-free, good student, Drive Safe & Save (up to 30% off) |
| Claim Processing Speed | Typically takes around 7-10 business days, but the exact timeframe can vary. USAA utilizes technology, such as machine learning, to speed up the auto claims process. | Varies (a few weeks for straightforward claims, several months or longer for complex claims) |
| Financial Stability | Has an 'A++ (Superior)' financial strength rating from AM Best. In 2023, reported a net income of $1.2 billion and improved its net worth by $1.7 billion, ending the year at $29.1 billion. | A++ (Superior) by AM Best, 'AA' by S&P Global Ratings |
| Digital Accessibility (Mobile App & Website) | Offers a highly-rated mobile app for accessing ID cards and policy information, requesting roadside assistance, and reporting claims. The app also allows users to track their claim status, upload photos and documents, and view estimates and payments. | User-friendly website and top-rated mobile app |
| Agent Availability and Support | Known for its customer-first approach and highly-reviewed customer service. Most of its business is conducted over the Internet or telephone using employees instead of agents. | Large network of local agents providing personalized service |
| Bundling Options | Offers a discount of up to 10% for bundling auto and home insurance policies. Save up to 5% if you have home insurance and other USAA insurance coverages. | Discounts for bundling auto insurance with homeowners, condo, renters, or life insurance |
| Coverage Area | Available nationwide and can even help members get insurance coverage if they are stationed outside the U.S. in some cases. | All states except Massachusetts and Rhode Island |
| Policy Customization | Allows policyholders to customize their policies by adjusting coverage limits and deductibles. They also offer add-ons like accident forgiveness and glass coverage, depending on the state. | Opportunities to customize policies with options like personal articles coverage |
| Unique Add-on Benefits | Offers several unique add-on benefits, including accident forgiveness, rental car reimbursement, and roadside assistance. They also offer Total Loss Protection for those with car loans from USAA. | Rideshare insurance and travel expense coverage |