USAA is a strong choice for military members and their families seeking comprehensive coverage and high customer satisfaction. Lemonade Insurance is a good option for those who prefer a digital experience and value fast claims processing and competitive pricing.
| Attribute | USAA | Lemonade |
|---|---|---|
| Customer Satisfaction Ratings | USAA often ranks high in customer satisfaction surveys. Received the highest customer satisfaction in every region in the J.D. Power 2024 U.S. Auto Insurance Study. Ranked #1 in Customer Satisfaction and Most Trusted on 2024 J.D. Power Individual Annuity Study. The Zebra's consumer survey ranked USAA first for customer service satisfaction among large insurers. Not always eligible for official rankings due to membership restrictions. | — |
| Policy Coverage Options | Offers standard coverage options like liability, collision, and comprehensive, plus extras like roadside assistance and car rental reimbursement for Auto Insurance. Also offers rideshare insurance and car replacement assistance. Includes standard coverage types such as dwelling, personal property, other structures coverage, additional living expenses, and liability coverage for Home Insurance. Provides individual life, annuities, and accident and health products for Life Insurance. Also offers motorcycle, RV, boat, classic car, and umbrella insurance. Additional options include pet, travel, special events, and mobile phone protection insurance. | — |
| Pricing and Discounts | USAA has competitive rates for auto insurance, often below the national average for eligible members. Members who switched to USAA Auto Insurance saved an average of $840 annually. Discounts include multi-vehicle, good student, defensive driving course, and low mileage discounts. Bundling car and home insurance can save up to 10%. Other discounts include safe driver, new vehicle, and military installation discounts. | — |
| Claims Processing Speed | The processing time for a car insurance claim with USAA can vary, but on average, it takes around 7-10 business days. Factors affecting processing time include the complexity of the claim, availability of documentation, and cooperation of involved parties. Providing complete and accurate information from the start can help avoid delays. Some claims could take a few business days, while more complex claims may take several weeks to complete. | — |
| Financial Strength Rating | USAA has high financial strength ratings. A.M. Best has affirmed USAA's financial strength rating (FSR) of A++ (Superior). Moody's Investors Service: Aa1 (Excellent). S&P Global Ratings: AA (Very Strong). | — |
| Digital Accessibility (App and Website) | USAA provides online policy management and claims filing through its website and mobile app. The Zebra ranked USAA 3rd for online satisfaction among large insurers. | — |
| Availability of Bundling Options | USAA offers bundling options for auto, home, and renters insurance. Members saved $1.2 billion when they bundled auto and homeowner insurance products. Bundling can save up to 10%. | — |
| Types of Insurance Offered | USAA offers a wide range of insurance products, including auto, home, life, health, property, pet, travel, and more. | — |
| Underwriting Flexibility | USAA provides tailored insurance solutions to military members and their families. They understand the lifestyle of their members and the specific insurance needs they may have. | — |
| Agent Accessibility and Support | USAA provides award-winning service when the unexpected occurs. Members can manage their policies online or from a mobile device. Dedicated claims team works diligently to ensure a thorough investigation, fair evaluations, and timely settlements. | — |
| Coverage Limits | Liability Coverage: Protects your assets if you're legally responsible for injury or death in a car accident. Home Insurance: Standard coverage includes dwelling, personal property, and liability. It is advisable to purchase higher liability coverage limits than the state minimum. | — |
| Exclusions and Limitations | Exclusions and limitations vary based on the specific policy and coverage. Full coverage doesn't exist as an option when buying car insurance, but includes physical damage coverage (collision and comprehensive) and liability. | — |