Both Travelers and Progressive are established insurance providers with a wide array of coverage options and online tools. Progressive stands out with higher potential bundling discounts and a slightly better-rated mobile app. However, Travelers has a longer history and strong financial ratings. Customer satisfaction is mixed for both, but Progressive has more consistent below-average ratings in customer and claims satisfaction based on J.D. Power studies.
| Attribute | Travelers | Progressive |
|---|---|---|
| Policy Coverage Options | Offers a variety of coverage options, including standard collision, comprehensive, and liability coverage; personal injury protection (PIP), uninsured and underinsured motorist coverage, and medical payments coverage; accident forgiveness, loan/lease gap insurance, new car replacement, roadside assistance, and rental coverage; additional replacement cost protection for homeowners; various types of travel insurance; commercial insurance, management and professional liability, and surety. | Offers vehicle, property, personal, business, and financial services. Vehicle insurance includes auto, motorcycle, boat, RV, and commercial vehicle coverage. Property insurance includes homeowners, condo, renters, and flood insurance. Personal insurance includes life, pet, travel, and umbrella insurance. Also offers specialized coverage like rideshare insurance and pet injury coverage. |
| Premium Costs and Discounts | Car insurance rates are often competitive due to various discounts, including bundling policies, safe driving through the IntelliDrive program, homeowner status, continuous insurance, new car, hybrid/electric vehicle, good student, and pay-in-full. Homeowners can get discounts for homebuyer status, protective devices, and certified "green" homes. Bundling home and auto insurance can result in savings of up to 20%. The IntelliDrive program can offer savings up to 30% (or up to 40% in Nevada, capped at 25% in North Carolina and New Jersey) for safe driving. | Car insurance rates average $2,187 per year for full coverage and $724 per year for minimum coverage. Bundling home and auto insurance can save new customers over 25% on average. Discounts include multi-policy, multi-car, continuous insurance, safe driver (Snapshot program), and teen driver discounts. |
| Customer Service Quality | Customer satisfaction ratings are mixed. While they receive fewer complaints than expected for auto insurance, customer satisfaction is below average in J.D. Power's claims satisfaction study. Some reviews praise their user-friendly online platform and reliable service. Offers 24/7 support via phone, email, or live chat. | Provides 24/7/365 customer service support and claims reporting. Offers online support, live chat, email contacts, and a mobile app. Customer service satisfaction is rated as below average by J.D. Power. |
| Claim Processing Efficiency | Provides multiple options for filing claims, including online, phone, and mobile app. Aims to offer a hassle-free claim experience. Having policies with one carrier can lead to a quicker and more efficient claim process. | Rated below average for auto insurance claims satisfaction by J.D. Power. Offers online claims reporting and a mobile app for claims management. Pioneered drive-in claims service and 24/7 claims reporting. |
| Financial Stability Rating | Has strong financial strength ratings, including an A++ rating from AM Best and 'AA' long-term financial strength ratings from S&P Global Ratings. | A+ (Superior) rating from A.M. Best, indicating a superior ability to meet insurance obligations. GuruFocus gives a Financial Strength Rank of 6. |
| Online Accessibility and User Experience | Offers a comprehensive website and a mobile app for iOS and Android devices. The online platform allows users to manage policies, pay bills, file claims, and access insurance cards. The MyTravelers mobile app has been redesigned for more intuitive navigation and enhanced security. | Website is intuitive and easy to navigate, offering extensive information about the claims process. Customers can manage policies, make payments, view policy details, and report claims online. |
| Mobile App Features and Ratings | The Travelers Mobile app enables quick access to agent contact information, downloadable auto insurance ID cards, online bill payment, roadside assistance tracking, policy management, and claim filing. The app has a 4.7-star rating in the Apple App Store based on numerous reviews. Some users have reported issues with the app, such as payment problems and slow performance. | Allows users to view policies, make payments, report claims, and access ID cards. It has mostly positive reviews and is rated 5 out of 5 stars for ease of use and features. Supports the Snapshot program. |
| Availability of Bundled Policies | Offers various insurance bundles, including home and auto. Bundling policies can result in significant cost savings and simplify billing and account management. Bundling can provide an average discount of 11% on annual premiums. | Offers multi-policy discounts for bundling home and auto insurance. Bundling can include RV, boat, motorcycle, and other policies. New customers save over 25% on average when bundling home and auto. |
| Types of Insurance Offered (e.g., auto, home, life) | Offers a wide range of insurance types, including Auto Insurance, Home Insurance, Renters Insurance, Condo Insurance, Landlord Insurance, Boat & Yacht Insurance, Umbrella Insurance, Jewelry & Valuable Items Coverage, Wedding & Events Insurance, Travel Insurance, Pet Insurance, Motorcycle Insurance, Flood Insurance, Business Insurance, Life Insurance. | Offers a wide range of insurance types, including auto, home, life, pet, travel, and business insurance. Also provides specialty insurance for motorcycles, boats, RVs, and weddings & events. |
| Geographic Coverage Area | Provides insurance products in all 50 states, the District of Columbia, Canada, England, Ireland, Guam, Puerto Rico, the U.S. Virgin Islands, and the Northern Mariana Islands. For travel insurance, geographical areas are grouped, such as the UK, Europe, Australia/New Zealand, Worldwide (excluding USA, Canada, Caribbean, and Mexico), and Worldwide. | Offers coverage nationwide. However, some insurance products may not be available in every state due to differing regulations. |
| Policy Customization Options | Offers flexible and customizable coverage options. Customers can tailor their insurance coverage to their personal needs with optional coverages. Provides various discounts and programs like IntelliDrive to customize policies. | Allows customization of policies with additional coverage options to suit individual needs. Customers can choose from features like roadside assistance, rental car reimbursement, and gap insurance. |
| Reputation and Reviews | A well-known insurance company with a long history (over 165 years) and one of the largest insurance companies in the U.S. Overall customer satisfaction is mixed, with below-average ratings in some J.D. Power studies. However, they receive positive feedback for their user-friendly online platform and efficient claim processing. | Second-largest auto insurance company in the U.S.. Considered a trustworthy company and is on Newsweek's list of Most Trusted Companies for 2022. Nsure.com insurance carrier rating of 5 out of 5 stars. |