Both Travelers and GEICO are strong insurance providers with excellent financial stability. GEICO stands out for its broader geographic coverage, often lower premiums, and highly-rated mobile app. Travelers offers a wider variety of niche insurance options and has some reports of excellent customer service, but its home insurance rates can be high and its auto insurance is not available in all states. The best choice depends on individual needs and priorities.
| Attribute | Travelers | GEICO |
|---|---|---|
| Policy Coverage Options | Car Insurance: Standard coverages like liability, collision, and comprehensive, plus gap insurance, OEM coverage, and new car replacement. Home Insurance: Wide range of optional coverages, protecting personal property and liability. Other: Condo, Renters, Boat & Yacht, Landlord, Umbrella, Jewelry & Valuable Items, Wedding & Events, Travel, Pet, and Motorcycle Insurance. Flood insurance via Neptune Flood. | Liability coverage, Collision coverage, Comprehensive coverage, Medical Payments (MedPay), Personal Injury Protection (PIP), Uninsured/Underinsured Motorist coverage, Rental Reimbursement, Roadside Assistance, Mechanical Breakdown Insurance (MBI), Ridesharing Insurance, New Car Replacement, Gap Insurance (limited availability) |
| Premium Costs and Discounts | Car Insurance: Average full coverage $1,630 annually, minimum coverage $530. Premiums vary by age, driving history, and coverage. Home Insurance: Rates can be high, bundling discounts available. Discounts: Bundling (up to 15%), safe driver, good student, homeownership, hybrid/electric vehicle, new car, multi-car, continuous insurance, pay-in-full, early quote, EFT, good payer, affinity, loyalty, military. | Rates are often below the national average. Discounts: Safe Driver (up to 22%), Multi-Policy and Multi-Vehicle, Good Student, Military (up to 15%), Federal Employee (Eagle Discount), Vehicle Safety Equipment, Defensive Driving Course, Airbags, Anti-lock brakes, Anti-theft systems, Senior Citizen Discount |
| Customer Service Quality | Customer service available by phone or online 24/7. Claims and customer service representatives available 24/7. Roadside assistance 24/7 for qualifying car insurance customers. Extended hours for quote services. Some reviews indicate top-notch customer service. | Mixed reviews; some sources indicate below-average customer satisfaction ratings. Consumers praise the speed of telephone operations, knowledgeable associates, and courtesy. |
| Claim Processing Speed and Efficiency | Claim response times vary. Catastrophe-related claims often resolved within 30 days. Claims can be filed and tracked online or via the mobile app. | Aims to settle claims in as little as 48 hours. J.D. Power's 2024 U.S. Auto Claims Satisfaction Study ranked GEICO below average. |
| Financial Stability Rating | AM Best: A++ | A.M. Best: A++ (Superior), Standard & Poor's (S&P): AA+ |
| Digital Accessibility (website/app) | MyTravelers app and website for policy management, bill payment, claims filing/tracking, and access to insurance cards. Features include adding/updating drivers, changing addresses, enrolling in autopay. App includes live chat. | Robust online tools and a mobile app for policy management and claims. Mobile app is highly rated on both the Apple App Store and Google Play. Keynova Group ranked GEICO's mobile app as best overall for mobile user experience. |
| Availability of Bundling Options | Bundling car and home policies can save up to 15%. Renters insurance can also be bundled with car insurance. Additional savings may be available when bundling with boat, umbrella, or valuable items coverage. | Homeowners, renters, condo, mobile home, boat, motorcycle, RV, ATV, and life insurance. |
| Types of Insurance Offered (Auto, Home, Life, etc.) | Personal: Auto, Home, Condo, Renters, Boat & Yacht, Landlord, Umbrella, Jewelry & Valuable Items, Wedding & Events, Travel, Pet, Motorcycle, and Flood. Business: Travelers National Property insures large properties by offering flexible program structures and coverage options available to a wide range of industries and occupancies. | Auto Insurance, Homeowners Insurance, Renters Insurance, Motorcycle Insurance, ATV Insurance, RV Insurance, Boat Insurance, Snowmobile Insurance, Travel Insurance, Pet Insurance, Event Insurance, Life Insurance, Umbrella Insurance, Flood Insurance, Business Insurance (Commercial Auto, General Liability, Professional Liability, Workers Compensation, Business Owners Insurance), Jewelry Insurance, Identity Theft Protection |
| Policy Customization Options | Policies can be customized to meet unique needs. For large properties, Travelers offers flexible program structures and coverage options. | Customers can choose coverage options that best suit them, with tech-driven programs. |
| Geographic Coverage Area | Auto insurance available in 42 states. Global coverage via strategic alliances in over 150 countries. | All 50 U.S. states and the District of Columbia. |
| Mobile App Features and Ratings | MyTravelers mobile app allows users to view insurance cards, make payments, manage policies, file/track claims, and get roadside assistance. App includes fingerprint authentication. | Features: View policy details, pay bills, submit/track claims, access roadside assistance, request emergency assistance, digital ID cards, virtual assistant, vehicle care (powered by CARFAX). Ratings: 4.7/5 on iOS App Store, 4.6/5 on Google Play |
| Agent Availability and Support | Products sold through independent insurance agents. Agents can be contacted directly from the MyTravelers mobile app. | Policies sold through local agents (GEICO Field Representatives), over the phone, and online. |