Both Travelers and Allstate are established insurance providers with their own strengths and weaknesses. Travelers stands out with its superior financial strength and potentially more competitive pricing, while Allstate generally receives higher customer satisfaction ratings and offers a wider range of bundling options. However, Allstate's higher premiums and recent financial rating downgrades should be considered. The best choice depends on individual priorities, such as price sensitivity, desired coverage options, and the importance of customer satisfaction.
| Attribute | Travelers | Allstate |
|---|---|---|
| Financial Strength Rating | A.M. Best: A++ (Superior) | A+ (Superior) by AM Best (downgraded Long-Term ICR to "a-" (Excellent) from "a" (Excellent)), Fitch downgraded IFS Ratings to 'A' (Strong) from 'A+'. GuruFocus gives a Financial Strength Rank of 5. |
| Customer Satisfaction Score | NerdWallet: 77/100, Comparably: 45/100 | The Zebra: 8.49/10 (15th rank), NerdWallet: 79/100, Comparably: 33, Insure.com: 85% satisfaction with customer service, Overall: 84.3% |
| Claims Processing Speed | Average processing time is 3 weeks | Above Average rating by J.D. Power |
| Policy Coverage Options | Auto, Home, Renters, Condo, Boat & Yacht, Landlord, Umbrella, Jewelry & Valuable Items, Wedding & Events, Travel, Pet, Motorcycle, Flood, Business Insurance | Auto (liability, collision, comprehensive, uninsured/underinsured motorist, personal injury protection, medical payments, rental reimbursement, roadside assistance, Drivewise, Ride for Hire), Home (theft, fire and smoke damage, storm damage), Life (term, whole, universal), Other (motorcycle, boat, off-road/ATV, snowmobile, motorhome/RV, renters, condo, landlord, flood, business, identity protection, personal umbrella, health insurance solutions) |
| Premium Costs | Competitive pricing with various discounts | National average: $2,605 annually for full coverage, $840 (minimum) - $4,243 (bad record), Higher than most major carriers, U.S. News & World Report average: $1880 |
| Discounts Offered | Multi-policy, Multi-car, Homeownership, Safe driving, Continuous insurance, Hybrid/electric car, New car, EFT, pay-in-full, good payer, Early quote, Good student, Driver training, Homebuyer, Protective device, Loss-free, Green home | Multiple policy, new car, student, anti-lock brake, anti-theft device, EZ pay, paperless, early signing, FullPay, responsible payer, safe driving, multi-car, Drivewise program, discounts for students who maintain a B average or better |
| Online Account Management Features | MyTravelers allows access to policies, downloading insurance cards, paying bills, tracking roadside assistance, filing and tracking claims, and managing policies | Manage policies, view digital ID cards, update payment details, request roadside assistance, file and track claims, access policies online with a single login |
| Mobile App Availability and Functionality | View insurance cards, make payments, report claims, roadside assistance. App ratings: 4.7 stars (Apple), 3.2 stars (Google Play) | Available for iPhone and Android; Features: Digital ID card, find cheap gas, view policy, Drivewise, roadside assistance, file a claim, pay bills, home weather risks, crash detection |
| Agent Availability and Support | Extensive agent network | Large network of agents; fast access to assigned agents via mobile app |
| Bundling Options | Home and auto insurance | Home and auto, renters and auto, renters and motorcycle; Save up to 25% when bundling home and auto; Average bundling discount is 16% |
| Coverage Area | Available in most states, including all 50 states, the District of Columbia, Canada, England, and Ireland | Offered across the country, but not all products are available in all markets due to state insurance regulations |