Insurance providers: Progressive vs. Nationwide
Quick Verdict
Both Progressive and Nationwide are reputable insurance providers with their own strengths and weaknesses. Progressive is generally more affordable, while Nationwide has slightly better user ratings. Customer service satisfaction is a mixed bag for both. The best choice depends on individual needs and priorities.
- Progressive generally offers more affordable premiums.
- Nationwide has a slightly higher user rating on The Zebra.
- Both companies have mixed customer service satisfaction ratings.
- Both offer a wide range of coverage options and customizable policies.
- Progressive is available in all 50 states, while Nationwide is in 43.
Key features – Side-by-Side
| Attribute | Progressive | Nationwide |
|---|---|---|
| Average Premium Cost | Liability-only policies range from $79.83 to $157.27 per month. Average annual premium for full coverage is $1,960 (about 18% lower than the national average). | Varies based on several factors. |
| Customer Service Satisfaction Ratings | Mixed ratings. NerdWallet: 4.5 stars out of 5. The Zebra: 8.54/10. One survey: 87% customer satisfaction. | Above average in overall auto customer satisfaction. Customer service reviews are mixed. |
| Financial Strength Rating | AM Best: A+ (Superior) | A+ (Superior) by AM Best for Nationwide Life Insurance Company and its subsidiaries. A (Excellent) for Nationwide Property and Casualty Group. |
| Availability of Online Tools and Mobile App | Online tools and mobile app available for policy management and claims filing. | Offers online and mobile tools for managing quotes, claims, and billing. |
| Geographic Coverage Area | Available in all 50 states and Washington, D.C. | Available in 43 states and Washington, D.C. |
| User Reviews and Ratings | The Zebra: 3.7 out of 5 stars. Recent analysis: 4.22 out of 5 stars. | The Zebra: 4.4/5 stars. NerdWallet: 4/5 stars. Reviews.io: average score of 2.09/5. |
Overall Comparison
Price: Progressive wins; Coverage: Both strong; Customer Service: Mixed; Availability: Progressive wins
Pros and Cons
Progressive
Pros:
- Wide range of coverage options
- Customizable policies
- Various discounts available
- Mobile app and online tools for easy policy management
- Generally more affordable premiums
Cons:
- Customer service satisfaction ratings are mixed
- Claim processing times can vary
Nationwide
Pros:
- Wide variety of coverage options
- Customizable policies
- Multiple discount options
- Strong financial strength ratings
- Availability of online tools and mobile app
- Transparent and flexible products, services, and processes
- Considered a good choice for a wide range of customers (The Zebra)
Cons:
- Pricing can be higher than competitors
- Customer service reviews are mixed
- Some reviews mention unexpected issues or charges
- Some reviews report difficulty navigating the claims process
User Experiences and Feedback
Progressive
What Users Love
- Easy to file claims
- User-friendly mobile app
- Competitive premiums
- Comprehensive coverage options
- 24/7 policy service
Common Complaints
- Unexpected issues or charges if policy terms are not understood
- Mixed customer service satisfaction
Value Perception
- Affordable premiums compared to national average
- Customizable policies to fit individual needs
- Discounts for various factors (multi-policy, safe driver, etc.)
User Recommendations
- Customers appreciate the ease of accessing policy documents
- Progressive aims to make the claims process easy to file
- Progressive is often considered a more affordable option
- Progressive offers a variety of discounts and insurance products to cater to most people
- Progressive was among the top five insurance companies that customers would recommend to friends and family members, with 89% of customers willing to recommend the company
Nationwide
What Users Love
- Offers a wide variety of coverage options and customizable policies.
- Strong digital presence with online learning resources and a highly rated mobile app.
- Policies are customizable to fit individual lifestyles.
- Nationwide products, services, and processes are transparent and flexible.
- Filing a claim is fast and easy online.
Common Complaints
- Pricing can be higher than competitors, especially for drivers with less than perfect records or those in densely populated areas.
- Customer service reviews are mixed.
- Some reviews mention unexpected issues or charges.
- Some reviews report difficulty navigating the claims process.
Value Perception
- No value feedback reported.