Both Travelers and Nationwide are established insurance providers with a wide array of coverage options and digital accessibility. Travelers stands out with its superior financial strength and unique specialty insurance options, while Nationwide generally offers more competitive rates and a slightly higher overall customer satisfaction rating according to The Zebra. The choice depends on individual priorities, such as the importance of financial stability, specific coverage needs, or price sensitivity.
| Attribute | Travelers | Nationwide |
|---|---|---|
| Financial Strength Rating | A.M. Best: A++ (Superior) | A (Excellent) by A.M. Best for Nationwide Property and Casualty Group; A+ (Superior) by A.M. Best for Nationwide Life Insurance Company; Downgraded to A (Excellent) from A+ (Superior) for Nationwide Mutual Insurance Co & Its P/C Subs in December 2023 |
| Range of Coverage Options | Auto, Home, Renters, Condo, Landlord, Business insurance (general liability, property, commercial auto, workers compensation), Umbrella, Travel, Wedding insurance. Optional: Green Home Coverage, Water Backup Endorsement, Identity Fraud Protection. | Auto, motorcycle, homeowners, pet, farm, life, commercial insurance, annuities, mutual funds, retirement plans, specialty health services, renters, mobile home, flood, fire, earthquake, hurricane insurance, special event, and short-term/sharing insurance |
| Customer Service Satisfaction Rating | Mixed reviews. Some sources indicate below-average satisfaction based on J.D. Power. The Zebra's Customer Satisfaction Survey gave Travelers a 4.3/5. Positive feedback for customer support and responsiveness. | Above average in overall auto customer satisfaction (J.D. Power); Below average in claims satisfaction (J.D. Power); 8.52/10 overall (The Zebra's Customer Satisfaction Survey) |
| Claims Processing Speed and Efficiency | Efficient and responsive claims services. AI is being implemented to improve claims processing speed and accuracy. Some reviews mention the claims process can be tedious at times. | Responds to claims the day they're filed; Generally handles claims fairly and efficiently; Some reports of longer processing times and delays |
| Policy Pricing and Discounts | Car insurance rates are generally close to or lower than the national average. Home insurance rates can be higher than the national average. Discounts offered include bundling, safe driver, homeownership, multi-policy, good student. | Rates usually lower than the national average; Discounts include multi-policy, safe driver, good student, accident-free, SmartRide, SmartMiles, defensive driving, anti-theft, and Easy Pay sign-up |
| Digital Accessibility | User-friendly online interface and mobile app for quotes, policy management, and claims filing. | User-friendly website with coverage, discount, and claims information; 24/7 claims reporting via phone, online, or mobile app; Mobile app for policy access, bill payment, claims filing/tracking, and roadside assistance |
| Availability of Local Agents | Travelers works through a network of independent insurance agents. | National independent agent network |
| Coverage Area | Available in most states, but auto insurance is not available in AK, HI, LA, MI, ND, SD, WV, and WY. Home insurance is not available in AK, FL, HI, LA, and WV. | Offers personal and business insurance in most states; Car insurance in 46 states and Washington, D.C. (not available in Alaska, Hawaii, Louisiana, and Massachusetts) |
| Specialty Insurance Options | Travel, umbrella, and wedding insurance, Boiler & Machinery, Cyber, Environmental Liability, Global, Inland Marine, Management & Professional Liability, Ocean Marine, Surety Bonds. | Pet insurance, classic car insurance (through Hagerty), farm insurance |
| Rider and Endorsement Options | Water backup coverage, Identity fraud protection, Green home coverage, New car replacement coverage, Original equipment manufacturer (OEM) coverage. | Accident forgiveness, vanishing deductible, Better Roof Replacement coverage, Brand New Belongings coverage |
| Community Involvement and Reputation | Involved in charitable and community initiatives. Focuses on supporting initiatives that improve academic and career success, develop thriving neighborhoods, and create culturally enriched communities. | Strong financial foundation rooted in asset management and disciplined investing; Committed to putting customers first with a mutual heritage |
| Years in Business/Company History | More than 160 years. Founded in 1864. Has a history of "firsts," including accident insurance, auto insurance, and aviation insurance. | Founded in 1925 as Farm Bureau Mutual Automobile Insurance Company; Renamed Nationwide Insurance in 1955; In business for nearly a century |