Both Travelers and Allstate are established insurance providers with strong financial backing and a wide array of insurance products. Allstate edges out Travelers with its broader product range and 24/7 chat support. However, Travelers has a larger network of independent agents. Customer satisfaction is a mixed bag for both, so it's important to consider individual needs and preferences when choosing between them.
| Attribute | Travelers | Allstate |
|---|---|---|
| Financial Strength Rating | A.M. Best: A++ (Superior), Fitch: AA (Very Strong), Moody's: Aa2 (High Quality), Standard & Poor's: AA (Very Strong) | A+ (Superior) by A.M. Best, A (Strong) by Fitch, A1 by Moody's, A+ (Strong) by S&P |
| Range of Insurance Products Offered | Auto, Home, Renters, Condo, Small Business, Flood, Earthquake (in CA), Umbrella, Valuable Items coverage, Dental | Auto, Homeowners, Renters, Condo, Life, Business, Motorcycle, RV, Boat, Off-Road/ATV, Flood, Pet, Event, Travel, Umbrella, Identity Protection, Voluntary Employee Benefits, Health |
| Customer Satisfaction Ratings | J.D. Power: Below average in Auto Claims Satisfaction Study and Property Claims Satisfaction Study (2024), Above average in Insurance Shopping Study. Insure.com: 3.8-star rating out of 5 | Insure.com: 84.3%, J.D. Power 2024 Home Insurance Study: 631/1,000 (below average), J.D. Power 2024 Property Claims Satisfaction: 868 (just below average), Tied with GEICO in Florida (J.D. Power 2025 U.S. Auto Insurance Study), 716/1,000 in J.D. Power's ranking of small commercial insurers |
| Claims Processing Efficiency and Speed | Aims to process claims quickly with initial response within a few business days. Processing time varies. | Settlement within 48 hours of adjuster assignment possible; aims to settle claims within 30 days after necessary information is provided |
| Policy Pricing and Discounts Available | Multi-policy, Multi-car, Homeownership, Safe driver, Continuous insurance, Hybrid/electric car, New car, EFT, pay-in-full, good payer, Early quote discounts | Bundling home and auto insurance costs about $3,886 per year; average bundling discount is 16%; discounts from 5% to 45% available |
| Digital Accessibility | Website accessible to all, Mobile app for managing policies, paying bills, and filing/tracking claims | Website and mobile apps available; Allstate app: 4.8 stars (Apple App Store), 4.0 stars (Google Play store) |
| Availability of Local Agents and Support | Over 13,500 independent agents and brokers globally | Local agents and 24/7 chat support available |
| Coverage Options and Customization | Range of insurance endorsements for homeowners, Telematic car insurance program (IntelliDrive) | Variety of coverage options available |
| Underwriting Flexibility | Not available | Not available |
| Policy Change and Cancellation Ease | Policies can be managed and updated online or through the mobile app | Policy changes online or via app; can cancel policies in bundle anytime |
| Complaint Ratios (NAIC) | Not available | 0.9 (good score) |
| Specialty Insurance Offerings | Flood insurance, Earthquake insurance (in CA) | Flood (NFIP and Beyond Floods through National General), Earthquake (coverage from $100,000 to $500,000) |