Both State Farm and Progressive are strong insurance providers with comprehensive coverage options and user-friendly digital tools. State Farm stands out with its extensive agent network and higher potential bundling savings, while Progressive offers more diverse discounts and specialized tools. The choice depends on individual needs and preferences, with consideration for customer service experiences and claim processing expectations.
| Attribute | State Farm | Progressive |
|---|---|---|
| Policy Coverage Options | Liability, collision, comprehensive, medical payments, personal injury protection (PIP), uninsured/underinsured motorist coverage, roadside assistance, rental reimbursement (for auto); damage to physical structure, personal property, liability protection, loss of use (for home, renters, condo). | Offers a wide range of insurance products, including auto, home, renters, condo, boat, RV, motorcycle, life, pet, and electronic device insurance. Auto insurance includes liability, collision, and comprehensive, as well as options like roadside assistance, rental car reimbursement, and custom parts and equipment value coverage. Also offers rideshare insurance and coverage for pets injured in car accidents. For businesses, Progressive provides business owners policies, commercial auto, general liability, professional liability, and workers' compensation insurance. |
| Premium Costs and Discounts | Car insurance: ~$124/month (full coverage), ~$50/month (liability only). Bundling can save up to 24% on annual premiums, averaging $2,853/year. Discounts: safe driving, good students, multiple vehicles, bundling policies. | Average cost for full coverage car insurance is $2,222 per year, compared to the national average of $2,556. Rates vary based on the driver's profile, location, and coverage needs. Discounts are available for safe drivers, those who sign up online, homeowners, and those who have continuous insurance coverage. Offers a "Name Your Price" tool. The Snapshot program monitors driving habits and can adjust premiums. Bundling home and auto policies can result in savings, with discounts up to $793. |
| Customer Service Quality | Varies by location and claim complexity. Representatives are generally well-trained and offer 24/7 support. | Customer service receives mixed reviews. Some customers praise the prompt and clear communication, others report issues with claims resolution speed and overall satisfaction. J.D. Power has rated Progressive below average for auto insurance claims satisfaction in some studies. |
| Claim Processing Speed and Efficiency | Claim processing delays are a recurring complaint. Some customers report slow investigations, repeated requests for documentation, claim denials, and low settlement offers. | Claim processing time can vary depending on the complexity of the claim. Minor accidents may be resolved within days or weeks, while major accidents can take several weeks or months. Claims can be filed through the mobile app, online, or by calling their claims center. |
| Financial Stability Rating | AM Best: A++ (Superior) for State Farm Mutual Automobile Insurance Company and its core subsidiaries; B (Fair) for State Farm General Insurance Company. | Has a strong financial stability rating of A+ from AM Best, indicating a superior ability to meet financial obligations, including paying out claims. |
| Digital Accessibility (website and app) | User-friendly website and mobile app with touch and face ID login. App allows users to manage policies, file/track claims, and request roadside assistance. | Website and mobile app allow customers to manage their policies, pay bills, file claims, and request roadside assistance. The mobile app is generally well-regarded for its user-friendliness. Some users have reported issues with the app, such as inaccurate sensing of driver vs. passenger, and a lack of dark mode. |
| Availability of Local Agents | Approximately 19,000 agents across the United States. | Sold through independent insurance agents and online. While they don't have many agents, they offer reasonable rates online. |
| Bundling Options and Savings | Auto, home, renters, condo, and life insurance policies can be bundled. Bundling auto and home can save an average of $1,356/year, with potential savings up to 17%. | Offers bundling options for home and auto insurance, which can lead to a multi-policy discount. Bundling discounts average around 9%, and savings can be up to $793. |
| Types of Insurance Offered (auto, home, life, etc.) | Auto, home, life, renters, condo, boat, motorcycle, RV, pet medical insurance. Also offers banking and investment products. | Offers a variety of insurance types, including auto, home, renters, condo, boat, RV, motorcycle, life, pet, and electronic device insurance. Also offers commercial insurance products for businesses. |
| Policy Customization Options | Customization of coverage options, limits, and deductibles available. | Allows for policy customization with additional coverage options to suit individual needs. Customers can adjust coverage limits, add or remove drivers, and modify deductibles. |
| Payment Options and Flexibility | Online payments, mobile app payments, and potentially Google Pay. | You can pay your bill by credit card, debit card, checking account, or PayPal. Signing up for automatic payments may lower your rate. |
| Mobile App Features and User Experience | Policy management, claim filing/tracking, roadside assistance requests, and access to financial products. Includes touch and face ID for secure access and personalized reminders. | The Progressive app allows you to view coverages, discounts, ID cards, and policy details. You can report and add photos to a claim, view your billing history, track your progress in Snapshot, and request roadside assistance. The app is generally user-friendly, but some users have reported issues with its accuracy and a lack of certain features. |