Nationwide and Travelers Insurance both offer a variety of insurance products with customizable policies. Nationwide stands out for its higher customer satisfaction ratings and cheaper than average car and home insurance premiums. Travelers Insurance, however, offers competitive car insurance rates and 24/7 customer support. The best choice depends on individual needs and priorities, such as the importance of customer satisfaction versus the desire for the lowest possible premiums.
| Attribute | Nationwide | Travelers |
|---|---|---|
| Financial Strength Rating | A (Excellent) by A.M. Best for members of Nationwide Property and Casualty Group; A+ (Superior) by A.M. Best for Nationwide Life Insurance Company and its subsidiaries. Note: A.M. Best downgraded Nationwide Mutual Insurance Company to A (Excellent) from A+ (Superior) in December 2023. | — |
| Customer Satisfaction Rating (J.D. Power) | Ranked highest in overall customer satisfaction among small commercial insurers by J.D. Power in 2023; Ranked #1 in Customer Satisfaction among Auto Insurers in Texas; Consistently recognized for outstanding customer satisfaction among annuity providers by J.D. Power; Ranked highest in customer satisfaction among usage-based insurers for the second straight year in 2025. | — |
| Range of Insurance Products Offered | Auto, Home, Life, Pet, Farm, and Commercial insurance; Annuities, mutual funds, and retirement plans; Specialty health services; Personal umbrella, travel, and identity theft insurance; Mobile phone insurance, breakdown cover, and income protection insurance. | — |
| Policy Coverage Options and Customization | Offers standard coverage options with customization possibilities; Optional add-ons like roadside assistance, rental car reimbursement, and accident forgiveness are available; Homeowners can add Better Roof Replacement and Valuables Plus. | — |
| Premiums and Deductibles | Average car insurance premiums are cheaper than average; Full coverage car insurance averages $1,934 annually, and minimum coverage averages $697; Home insurance with $300,000 in dwelling coverage averages $1,772 per year; Rates vary based on factors like driving record, vehicle type, zip code, credit score, age, gender, and coverage selections. | — |
| Discounts Available | Multi-policy bundling, safe driver rewards, and good student discounts; SmartRide telematics savings and anti-theft device discounts; Discounts for accident-free driving, automatic payments, and going paperless; Homeowners insurance discounts for protective devices, renovations, and gated communities. | — |
| Claims Process and Ease of Filing | 24/7 claims reporting via phone, online, or mobile app; Claims can be filed online, via the mobile app, by phone, or in person with an agent; Real-time claim tracking is available online and in the mobile app; The company strives to respond to claims the day they're filed. | — |
| Online Account Management and Mobile App Features | Online bill pay and policy management; Mobile app for claims filing and tracking; The app receives high ratings for managing policies and filing claims. | — |
| Availability of Local Agents | Local agents are available. | — |
| Rider Options and Exclusions | Specific rider options include: waiver of premium, children's term, and accelerated death benefit; Exclusions, limits, and excesses apply to FlexPlus accounts. | — |
| Underwriting Flexibility | Flexible, tech-driven approach to underwriting; Online or phone health interview options; Fluidless (no exam) underwriting available for qualified applicants. | — |
| Customer Service Responsiveness and Support | Generally positive experiences with customer service, with helpful and easily reachable agents; Some customers report longer claim processing times and delays in response times after filing a claim. | — |