Lawn Doctor and TruGreen are suitable for those seeking lawn care services, with TruGreen offering a more comprehensive tech-enabled experience. Hello Alfred is ideal for individuals looking for personalized concierge services to manage household tasks.
| Attribute | Lawn Doctor TruGreen Lawn Plan | Hello Alfred Concierge Services |
|---|---|---|
| Service Area Coverage | Lawn Doctor: Operates in 40 states (excluding AK, HI, ID, ME, NV, ND, OR, SD, VT, WY). TruGreen: Available in 48 states (excluding AK, HI). | Operates in over 20 major U.S. cities, including NYC, LA, DC, SF, Chicago, Boston, and Dallas. Also available in San Diego, Phoenix, and Portland, OR. |
| Service Packages Offered | Lawn Doctor: Customizable, stand-alone services and annual programs. TruGreen: Structured annual plans (TruBasic, TruCore, TruPro) and a TruNatural plan. A la carte services available. | Personalized services, including in-home and on-request services. Offers a 'Signature Tidy-Up' service. |
| Pricing and Contract Terms | Lawn Doctor: Annual costs range from $300 to $900. TruGreen: Annual plans range from roughly $400 to nearly $1,500 per year. | Subscription fees. In 2016, 'Alfred Basic' was $32/week for one visit and 'Alfred Service' was $59/week for two visits. May apply a 3.5% service fee on the cost of goods purchased. |
| Customer Support Availability | Lawn Doctor: Handled by local franchise, limited options, no weekend lines. TruGreen: Mobile app, online chat (24/7), and phone support during specific hours. | 24/7 customer support via email, chat support, and WhatsApp. |
| Customization Options | Lawn Doctor: Focuses on customizable, stand-alone services. TruGreen: Customized plans tailored to different budgets and lawn conditions based on lawn assessment. | Personalized services designed to simplify and improve life. Platform learns preferences over time to anticipate needs and personalize service. |
| Service Quality Guarantee | Lawn Doctor: 100% satisfaction guarantee with free re-application or a full refund. TruGreen: Healthy Lawn Guarantee, specialists will return as needed between treatments to fix problems. | Service followups are done to ensure satisfaction. |
| Technician Expertise | Lawn Doctor: Employs trained professionals. TruGreen: Specialists undergo the TruExpert Certification Program. | Alfred Home Managers and Hospitality Specialists are W-2 employees. Background checks and training are conducted for all Alfred Home Managers. |
| Response Time | Lawn Doctor: Notify within 24 hours of service for dissatisfaction. TruGreen: Revisits property between scheduled visits at no additional cost. | Average response time of under 3 minutes. |
| Communication Effectiveness | Lawn Doctor: Limited customer communication options. TruGreen: Service summary with tips and suggestions after each visit. | App allows users to upload photos and notes and chat with a bot to make changes. |
| App Functionality | Lawn Doctor: Does not have a mobile app. TruGreen: Features a mobile app for customer service. | Allows you to book home services, like cleaning and grocery delivery. Access to exclusive events and virtual classes. Allows residents to manage and pay for services. Modern and streamlined design. |
| Background Checks on Staff | Not available | Rigorous background checks and training for all Alfred Home Managers. |
| Additional Services Offered | Lawn Doctor: Weed control, power seeding, lawn aeration, fertilization, pest control, etc. TruGreen: Lawn care, pest control, fertilization, aeration, weed control, tree and shrub services, soil analysis, mosquito defense. | Dry cleaning and laundry arrangement. Coordination of tailoring, shoe repair, gift delivery, and pharmacy pick-ups. Referrals for housekeeping, personal shopping, personal training, in-home salons and notaries. Move-in services. |