Home safety systems: Nest Secure (using Google Home app integration) vs. Cove Security
Quick Verdict
Cove Security is the better option due to Nest Secure being discontinued and Cove's superior customer support and warranty.
- Nest Secure is discontinued, making it unavailable for new users.
- Cove Security offers more transparent pricing and a money-back guarantee.
- Cove Security has generally better customer support reviews.
Key features – Side-by-Side
| Attribute | Nest Secure (using Google Home app integration) | Cove Security |
|---|---|---|
| Professional Monitoring Cost Per Month | — | $17.99 to $27.99 |
| Equipment Cost Upfront | — | Varies, starting around $200 |
| Contract Length Required | — | No contract (if equipment paid upfront); 3-year contract (if equipment financed) |
| Smart Home Integration Compatibility | — | Amazon Alexa, Google Assistant, Nest thermostats, August smart door locks (Cove Plus) |
| Cellular Backup Included | — | Yes, included with every Cove system |
| Customer Support | — | Mobile app, email, website. Positive reviews for being friendly and responsive. |
| Warranty and Return Policy | — | One-year equipment warranty (lifetime with Cove Plus). 60-day money-back guarantee. |
Overall Comparison
Availability: Cove wins; Support: Cove wins; Warranty: Cove wins
Pros and Cons
Nest Secure (using Google Home app integration)
Pros:
- Easy DIY installation
- User-friendly mobile app
- Smart home integration with Google Assistant and other devices
- Cellular backup available
- Geofencing capabilities
Cons:
- Discontinued in October 2020; support dropped on April 8, 2024
- Mixed reviews on customer support quality
- Potential for false alarms
- Inconsistent mobile app ratings reported by some sources
Cove Security
Pros:
- Easy DIY installation
- Affordable professional monitoring options
- Cellular backup included
- 60-day money-back guarantee
- Responsive customer support
- InstaText feature to reduce false alarms
- "Smash and Grab" protection
Cons:
- Limited smart home integration
- Mixed reviews on mobile app functionality
- Contract required if equipment is financed
User Experiences and Feedback
Nest Secure (using Google Home app integration)
What Users Love
- Easy to install and set up
- User-friendly mobile app for arming/disarming and receiving notifications
- Good integration with other Nest devices
Common Complaints
- Some users experienced false alarms
- Customer support experiences vary, with some finding it unhelpful
- Reported issues with unknowledgeable customer support representatives
Value Perception
- Cellular backup is reliable during power outages or internet disruptions
- Nest Detect sensors must be placed within 50 feet (15 m) of the Nest Guard
- Nest Detect sensor batteries last up to two years
- Includes an 85dB siren
- Monthly fees for professional monitoring varied, with options around $19-$35 per month depending on contract length.
Cove Security
What Users Love
- Easy to install
- Friendly and responsive customer support
- Reliable cellular backup
- Effective at deterring intruders
Common Complaints
- Some users find the app lacking attention to detail
- Limited smart home integration
Value Perception
- Transparent pricing with no hidden costs
- Long battery life for door sensors
User Recommendations
- Many customer reviews mention the ease of setup.
- Cove has received positive feedback for its customer support team, which is described as friendly, responsive, and eager to please.