Vivint Smart Home Security is the superior choice due to the discontinuation of Google Nest Secure. Vivint offers comprehensive smart home integration, cellular backup, and recognized customer support, although it requires professional installation and involves longer contract commitments.
| Attribute | Google Nest Secure (with updated features) | Vivint Smart Home Security |
|---|---|---|
| Name | Google Nest Secure (with updated features) | Vivint Smart Home Security |
| Professional monitoring cost | $19 per month with a three-year contract, $29 per month on a month-to-month plan. | $29.99 to $49.99 per month. Systems with smart home devices or cameras start at $39.99 per month, with an additional $5 per month for each camera. |
| Equipment cost | Basic package started at $399 (Nest Guard hub, two entry sensors, two keychain fobs). Additional Nest Detect sensors cost $49 each. | Varies depending on the package and customization. A basic kit with the Smart Hub, two door/window sensors, and a motion sensor costs $449.99. Packages for an average-sized home can cost upwards of $1,000. |
| Contract length | Monthly or three-year basis. | Typically range from 42 to 60 months (3.5 to 5 years), depending on the equipment financing plan. Month-to-month contracts are available if you purchase the equipment upfront. |
| Mobile app rating | Android: 3.8 on the Google Play Store. iOS: 2.1 or 4.7 on the Apple App Store (conflicting sources). | 4.4-star rating on the Google Play Store and 4.6 stars on the App Store. |
| Smart home compatibility | Integrates with Google Assistant, Philips Hue, and LIFX. | Integrates with Amazon Alexa, Google Assistant, Nest thermostats, Philips Hue smart lighting, and Kwikset smart locks. It can also connect with Z-Wave devices. |
| Installation options | DIY with Nest app, or professional installation for $99. | Requires professional installation. Installation fees typically range from $99 to $199, but may be discounted or waived during promotions. |
| Battery backup duration | Up to 24 hours (Frontpoint packages). | The Vivint Smart Hub includes a 24-hour battery backup. Extended battery backups are available for areas with frequent power outages. |
| Cellular backup availability | Available with professional monitoring plans. | Systems have cellular backup, ensuring continued operation even if the Wi-Fi goes down. |
| Motion detection accuracy | Adjustable sensitivity to prevent false alarms. | Uses AI technology and allows users to customize sensitivity and set motion zones in the app. |
| Entry sensor reliability | Alerts when doors and windows are opened and closed. | Entry sensors connect wirelessly to the Smart Hub and send alerts to smartphones when triggered. |
| Alarm response time | Monitoring service outsourced to Brinks Home Security. | Approximately 10 seconds. Text-based alerts arrive in under 10 seconds, while phone calls from the monitoring center usually take 30 to 60 seconds. |
| Customer support quality | Mixed reviews, some sources reporting poor customer service. | Has been recognized for its customer support. |
| Discontinuation | Discontinued in 2020, support ended on April 8, 2024 | Not available |