Both Marriott Homes & Villas and AvantStay offer unique benefits and cater to different preferences. Marriott Homes & Villas is a good choice for those who value loyalty points and a wide variety of property types and locations. AvantStay is better suited for those seeking luxury accommodations and concierge services, primarily in the US and Mexico. However, both platforms have reported issues with cleanliness and maintenance that potential users should consider.
| Attribute | Marriott Homes & Villas | AvantStay |
|---|---|---|
| Average nightly rate | $99 to $10,000 | Pricing is customized and not publicly disclosed. Contact them directly for specific pricing. |
| Property types available | Villas, apartments, houses, treehouses, glamping tents | Luxury vacation rentals, including homes, villas, estates, and high-end condos. |
| Geographic locations served | Nearly 183,000 properties across 10,000 global destinations, including the U.S., Europe, Asia, and Latin America | Luxury vacation destinations across the United States and Mexico. Some locations include Aspen, Beverly Hills, Coachella Valley, Dallas, Fort Lauderdale, Hawaii, Los Cabos, Miami, Nashville, Palm Beaches, Phoenix, Punta Mita, San Antonio, Scottsdale, Sedona, and Telluride. |
| Cleaning fees and policies | Cleaning fees are charged and shown as separate line items. Pet fees are also charged. | A mandatory cleaning fee is included in the rental rate. Mid-stay cleaning can be scheduled for an extra fee. They employ in-house teams for cleaning. |
| Cancellation policies | Vary by property; 14-day, 30-day, 60-day policies available; stricter 90-day policy for exceptional cases; 48-hour grace period for free cancellation if booking is made at least 11 days before arrival; Vacasa homes offer 100% refund if canceled more than 30 days before check-in; 90-day cancellation homes charge 50% at booking (non-refundable), remaining 50% charged 90 days prior to arrival. | Policies vary by property. Cancellations within 24 hours of booking may receive a full refund if the cancellation occurs at least 21 days before check-in. For California properties, a full refund is possible if canceled within 24 hours of booking, provided the reservation was confirmed at least 3 days before check-in. Key West, FL properties with a minimum 28-night stay booked directly via AvantStay.com have specific policies: Full refund (less booking fee) if canceled 90+ days before check-in. 50% refund (less booking fee) if canceled 60-89 days before check-in. Bookings within 60 days of check-in are non-refundable. Cancellations less than 21 days before check-in are non-refundable. If you book through an OTA (Online Travel Agency), their cancellation policy applies. |
| Guest support availability | 24/7 support guaranteed; property management contact provided; customer support number 833-483-0366 (9 AM to 5 PM EST, Monday through Friday) | Offers 24/7 guest support via SMS at 833-442-8268 or phone for after-hours emergencies. |
| Amenities offered | 24/7 support, high-speed Wi-Fi, television, kitchen essentials, in-unit washer, premium linens and towels, bathroom amenities, hair dryer, smoke and carbon monoxide detectors, pools | Typically includes fast Wi-Fi, smart locks, quality linens, and fully stocked kitchens, bathrooms, and laundry rooms. Smart TVs with streaming options, workout equipment, and work-from-home spaces may be available. Many homes have pools, hot tubs, BBQ setups, and outdoor fire pits. Games and activities may include pool tables, foosball, shuffleboard, and chess sets. Some properties offer concierge services, fridge stocking, private chefs, and in-home massages via the AvantStay app. |
| Pet policies | Partnered with Petco to highlight pet-friendly properties | Pet-friendly accommodations are available, allowing up to 2 dogs, depending on the property. Other species may not be allowed. Additional pet fees and deposits may apply. |
| Maximum occupancy | Not specified | Properties range from 3 to 10+ bedrooms. |
| Booking flexibility | Minimum stay of three nights required (Marriott bookings have a minimum of 2 nights) | Minimum stay requirements can vary. |
| Loyalty program benefits | Marriott Bonvoy members earn and redeem points; earn 5 points per $1 spent; Elite members receive bonus points; one Elite Night Credit per night; Cash & Points Payment options available; existing Marriott Bonvoy Elite benefits do not apply; free night certificates not accepted. | Offers a VIP loyalty program. Encourages repeat bookings and builds brand loyalty. |
| Unique selling points | Integrated into Marriott Bonvoy loyalty program; professionally managed properties meeting standards for design, cleanliness, safety, and amenities; curated collections of properties; WeatherPromise offers rain protection for stays. | Focus on luxury properties designed for groups. Concierge services and curated experiences. Technology-driven platform for bookings and support. Interior design consultation and professional photography. |
| Reported issues | Inconsistent cleanliness, unfulfilled amenities, poor communication, maintenance issues, higher prices than competitors. | Cleanliness, maintenance, customer service issues, outdated photos, limited kitchen facilities, worn furniture, properties not meeting price expectations. |