Talkspace is better suited for individuals seeking specialized mental health support with various therapy options and communication methods. Teladoc Health Primary360 is a better option for those needing comprehensive primary care services with integrated mental health support.
| Attribute | Talkspace online therapy | Teladoc Health Primary360 |
|---|---|---|
| Therapy Modalities Offered | CBT, DBT, Individual therapy, Couples therapy, Teen counseling | Services to care for your physical and mental health. Access to therapists and psychiatrists for mental health support. |
| Primary Care Services Offered | Talkspace does not offer primary care services. | Comprehensive primary care, including annual checkups, ongoing care, diagnosis and treatment of health concerns, chronic condition management, and preventative care. Prescriptions, lab orders, and referrals to in-network specialists. Coordinates referrals and care, offering support to navigate the healthcare system. Facilitates connections to in-person care when needed. |
| Insurance Coverage Accepted | Talkspace is in-network with many major insurance plans including Cigna, Optum, Carelon, Aetna, TRICARE, Medicare (in select states), Regence, Anthem, and Blue Cross Blue Shield (select plans). Many insured members have a $0 copay. The average copay is $15. | Covered by many health plans and employers. May be available through your employer or health plan. |
| Subscription Pricing Tiers | Messaging Only Therapy: Starts at $276 per month ($69/week). Video + Messaging Therapy: Starts at $396 per month ($99/week). Video + Messaging Therapy + Workshops: Starts at $436 per month ($109/week). Couples Therapy: Starting at $436 USD per month. Talkspace Go: $29.99 monthly. Psychiatric services: Initial assessment: $299, Follow-up sessions: $175 | Offered without subscription or membership fees. Out-of-pocket costs can vary based on your specific health plan. |
| Therapist/Doctor Qualifications and Credentials | Therapists are licensed and board-certified in their respective states. They include Licensed Clinical Social Workers (LCSW), Licensed Marriage and Family Therapists (LMFT), Licensed Professional Clinical Counselors (LPCC), and Providers with PhDs in clinical psychology. Therapists have an average of 7 to 10 years of experience. | Board-certified doctors and nurse practitioners with significant experience. Skilled in building relationships in a virtual setting. U.S. board-certified primary care doctors with an average of 10-15 years of experience. |
| Prescription Management Capabilities | Talkspace offers psychiatric services, including prescription management. Psychiatric providers can evaluate mental health history and symptoms during live video sessions and prescribe medication if appropriate. Follow-up appointments are scheduled every three months for medication management. Talkspace psychiatric providers can prescribe most medications except for controlled substances such as sedatives and stimulants. Commonly prescribed medications include Abilify, Buspar, Celexa, Cymbalta, and others. Prescriptions can be sent to the user's pharmacy. Talkspace has partnered with Amazon Pharmacy to streamline medication fulfillment and home delivery. | Primary care providers can start new medications and order refills. They can prescribe maintenance medications for up to one year. Does not prescribe opioids, narcotics, and other DEA-controlled substances. |
| Mental Health Specializations Available | Depression, Anxiety & stress, Trauma & grief, Substance abuse, LGBTQIA+ specific topics, Eating disorders, Parenting, Relationship issues, Chronic illnesses, Bipolar disorder, Panic disorders | Connects members to licensed therapists and psychiatrists for various mental health conditions. |
| Appointment Scheduling Flexibility | Talkspace allows users to schedule live video sessions. Appointment scheduling is based on the user's availability and preference. Users can message their therapist anytime and receive responses 5 days a week. Therapists are bound to respond to queries daily, five days a week. | Appointments are available Monday through Friday, 7 a.m. to 9 p.m., and Saturday, 8 a.m. to noon local time. Schedule appointments quickly and may be seen in as little as 5 days. |
| Communication Methods | Live video sessions, Messaging (text, audio, and video) | Appointments by phone or video. |
| User Privacy and Data Security Measures | Talkspace protects US users' data per HIPAA and HITECH Act requirements. They comply with the HIPAA security rule and undergo third-party assessments annually. Users can request access to or deletion/modification of their personal information. Talkspace uses commercially reasonable steps to protect the integrity and confidentiality of user information. All data on their servers, as well as all communication that happens between their software and the servers, is encrypted. Talkspace does not sell client information to third parties. | Committed to protecting your information. |
| Customer Support Availability and Responsiveness | Talkspace offers online support services. | A dedicated Care Team, including registered nurses, medical assistants, and care coordinators, provides support. |
| Additional Services | Psychiatric support and medication management, Couples therapy, Teen counseling, Workshops, Employee Assistance Programs (EAP) | In-network referrals and care coordination. Free, same-day medication delivery from Capsule and in-home phlebotomy with Scarlet Health in some areas. Offers various programs, including wellness care, nutrition guidance, and expert medical opinions. |
| Price | Not available | Not available |
| Ratings | Effectiveness: 70% of users saw improvement in anxiety or depression symptoms within 3 months. 80% reported Talkspace was as or more effective than face-to-face therapy. 98% found Talkspace more convenient than face-to-face therapy. | Not available |