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Healthcare services: CVS Health Virtual Primary Care vs. Fitbit Sense 4

Quick Verdict

CVS Health Virtual Primary Care is a comprehensive virtual healthcare service suitable for individuals seeking accessible primary care and mental health support. Fitbit Sense 4 is a wearable device ideal for individuals focused on tracking their health and fitness metrics.

Key features – Side-by-Side

AttributeCVS Health Virtual Primary CareFitbit Sense 4
Service TypeVirtual Primary CareWearable
Primary Care Services OfferedPreventive care, annual wellness exams, common illnesses, lifestyle changes, coordination with labs and specialists, post-hospitalization support, chronic condition management, medication services, specialist referralsNot applicable
24/7 AvailabilityYesNot applicable
Prescription ManagementPrescription refills and medication management. Physician-led care teams can also consult with CVS pharmacists to support patients.Not applicable
Mental Health SupportScheduled mental health services, including access to clinicians, licensed therapists, and psychiatrists. Services include psychiatric evaluation, depression care, anxiety management, and support for life changes.Not applicable
Integration with InsuranceAvailable to Aetna commercial members nationwide enrolled in eligible fully-insured and self-insured health plans. Also offered to patients with eligible insurance plans. Some plans may offer visits with a $0 copay.Not applicable
Data Tracking CapabilitiesMembers can access their health information, including lab results and medications, on the CVS Health Dashboard and share their clinical data with other clinicians. The dashboard provides a comprehensive view of care activity across different sites of care. A no-cost blood pressure and heart rate monitor may be provided to some primary care plan members.Tracks steps, activity, heart rate, sleep patterns, skin temperature, breathing rate, and blood oxygen saturation (SpO2)
Wearable Health MetricsNot availableECG, SpO2, Heart rate, Skin temperature
Connectivity and App IntegrationCVS Health offers mobile apps (Aetna Health, CVS Caremark, CVS Health) to connect people to their products and services.Integrates with the Fitbit app. Includes Google Maps and Google Wallet.
Data Privacy and SecurityCVS Virtual Care services are HIPAA compliant, employing strict patient and provider confidentiality agreements and secure connections. Visits are never recorded. For more information, consult the CVS privacy policy.Not applicable
PriceSome services can cost as little as $0 depending on the health plan and deductible. For 24/7 care, the cost is $55 per visit. Mental health counseling visits are $85, psychiatry first visits are $215, and medication management visits are $99.$229 starting price
RatingsNot availableAccuracy of sleep stage tracking is decent. Acceptable accuracy and high sensitivity for sleep tracking. Fitbit's sensors can classify sleep stages with 69 percent accuracy in any given 30 second time window.

Overall Comparison

CVS Health Virtual Primary Care: $0-$215 per visit depending on service and insurance; Fitbit Sense 4: $229 starting price. Fitbit's sensors can classify sleep stages with 69% accuracy.

Pros and Cons

CVS Health Virtual Primary Care

Pros:
  • Wide array of services, including primary care, on-demand care, chronic condition management, and mental health support
  • Access to a dedicated care team
  • Integrates various CVS Health services
  • HIPAA compliant
  • Strict confidentiality agreements and secure connections
Cons:
  • No major disadvantages reported.

Fitbit Sense 4

Pros:
  • Good step and activity detection
  • Good heart rate monitoring
  • Good sleep tracking
Cons:
  • Some users report discomfort with the device's shape
  • Some users have reported significantly reduced battery life after software updates
  • Using features like always-on display and GPS can reduce battery life

User Experiences and Feedback