Amazon Clinic is a convenient option for quick consultations and treatment of common health conditions, while Headspace is a comprehensive mental wellness platform offering guided meditations, therapy, and coaching.
| Attribute | Amazon Clinic | Headspace mental wellness app |
|---|---|---|
| Service Type | Telehealth service offering messaging-based consultations and video visits | Primarily app-based, offering guided meditations, mindfulness exercises, sleep support, and mental health education. It also provides access to mental health coaching and, in some cases, therapy and psychiatry. |
| Range of Conditions Treated/Addressed | Treats over 30 common health conditions including acne, allergies, birth control, conjunctivitis, dandruff, erectile dysfunction, eczema, hair loss, migraines, sinusitis, UTIs, yeast infections, and acid reflux | Helps users manage stress, anxiety, sleep problems, and focus issues. It can also aid in improving overall well-being, managing emotions, and increasing happiness. |
| Provider Qualifications & Credentials | Licensed and qualified telehealth providers who have undergone clinical quality and customer experience evaluations by Amazon's clinical leadership team. Physicians are board-certified, licensed, and located in the U.S. Doctors have at least three years of telemedicine experience | Coaches: Trained professionals with advanced degrees and/or coaching certifications, with at least two years of professional experience and 100+ hours of specialized training annually. They are full-time employees of Headspace Care. Therapists & Psychiatrists: Licensed and included in the Cigna behavioral health network. |
| Prescription Capabilities | Clinicians can provide a recommended treatment plan, which may include prescriptions. Prescriptions can be filled at Amazon Pharmacy or any pharmacy of the customer's choice | Psychiatrists within Headspace Care can prescribe medication to manage mental health symptoms. |
| Mental Wellness Focus | Offers mental health counseling | Stress, anxiety, sleep, focus, depression, trauma, social anxiety, and emotional distress. |
| Therapy Modalities Offered | Not available | Cognitive Behavioral Therapy (CBT), Acceptance and Commitment Therapy (ACT), and Dialectical Behavior Therapy (DBT). |
| Integration with Existing Healthcare Providers | Designed for quick consultations and is not a substitute for a primary care provider. It can be a convenient option if you don't live near a One Medical office or already have a primary care provider | Headspace Care's licensed therapists and psychiatrists are included in the Cigna behavioral health network. Coaches can also connect users to therapists or psychiatrists if needed. |
| Cost & Insurance Coverage | Does not accept insurance. Customers pay a flat fee for the consultation, which varies by provider. The cost of the consultation includes follow-up messages with the clinician for up to two weeks. HSA and FSA cards can be used. Consultation starts at $30. Messaging visits are around $29, and video visits are $49 | Headspace offers subscription plans with monthly and annual options. Some health insurance plans and employers offer free access to Headspace or Headspace Care. Therapy by Headspace is covered by many insurance providers, with sessions potentially costing as little as $0-$35. Without insurance, therapy sessions are available for a fee. Headspace offers discounts for students and families. |
| User Interface & Experience | User-friendly interface. Tailors Amazon's classic app interface into a simple healthcare triage and intake process. AI is integrated to streamline the patient registration process | The app has a user-friendly interface with a clean, minimalist design. It uses a structured approach to meditation with clear guidance, making it suitable for beginners. The UI incorporates calming visuals, animations, and interactive elements. |
| Data Privacy & Security Measures | Implements robust security measures to protect patient information, including data encryption, access controls, and regular security audits. Complies with HIPAA and all other applicable laws and regulations | Headspace encrypts data at rest and during transit. It implements anomaly detection to protect accounts from unauthorized access. The company is aware of GDPR and CCPA requirements and has privacy policies accordingly. Headspace states that it does not sell personal data. However, it does share a limited set of data with third parties for targeted advertising. |
| Availability & Accessibility | Available in all 50 states and Washington, D.C. Accessed through the Amazon website or mobile app. Offers 24/7 access to clinicians. Depending on the state, customers can connect via messaging or video call | Available on iOS and Android devices. Therapy by Headspace is available to adults across all 50 U.S. states. |
| Customer Support Options | Customers can contact customer care team at 1-888-663-6331 | Email support is available, with a goal to respond within a day. Phone support is available. A support bot is available for commonly asked questions. Headspace Care offers 24/7 text-based coaching. |
| Customer Satisfaction Rating | 96% | Therapists have an average rating of 4.9/5 |