Both Freelancer.com and Fiverr offer extensive platforms for connecting freelancers and clients globally. Freelancer.com stands out with its broader global reach and API integrations, while Fiverr excels with its user-friendly interface, comprehensive project management tools within Fiverr Workspace, and simpler pricing structure. The choice between the two depends on specific project needs, budget considerations, and desired level of support.
| Attribute | Freelancer.com | Fiverr |
|---|---|---|
| Pricing Structure | Complex pricing model. Employers: Fixed-price (3% fee or $3), Hourly (3% fee), 2% processing fee on milestone payments. Freelancers: Fixed-price (10% fee or $5), Hourly (10% of earnings). Subscription plans: Basic ($4.99/month), Plus ($8.95/month), Professional ($49/month), Premier ($99/month). | Freelancers set rates. Fiverr freelancers pay a 20% service fee on their earnings. Buyers pay a service fee: $2 on orders up to $40, and 5% on orders above $40. Packages start at $5. |
| Freelancer Skill Range & Depth | Wide range across over 1800 categories including Websites, IT, Software, Writing, Content, Design, Media, Architecture, Data entry, Admin, Engineering, Sales, Marketing, and more. | Diverse array of services, including graphic design, writing, programming. Fiverr Pro provides services from vetted professionals. |
| Geographic Coverage of Freelancers | Connects over 81 million freelancers and employers globally, located in over 247 countries, regions, and territories. | Connects freelancers and clients worldwide. Revenue distribution: United States (49.38%), Europe (26.45%), Asia Pacific (15.05%), Rest of the World (8.21%). |
| Project Management Tools & Features | Milestone Payments (escrow), Time Tracker (desktop app with screenshots), Communication Tools (messaging), Gantt charts. | Fiverr Workspace consolidates administrative tasks. Features include invoicing, expense tracking, time tracking, client management, and collaboration tools. Fiverr GO offers team collaboration tools and centralized management. |
| Dispute Resolution Process & Success Rate | Dispute resolution system with mediation and arbitration. Dispute Team reviews evidence and makes a final, binding, and irreversible verdict. Limited dispute resolution is available only for Milestone and By Hour payments. | Fiverr has a resolution center for buyers and sellers to resolve disputes. Customer support is available for additional assistance. |
| Payment Security & Escrow Services | Uses Escrow.com (owned by Freelancer Group) to process escrow payments. Funds are held securely and released when all terms are met. For Californian users, Milestone Payments are facilitated through Escrow.com. | Fiverr holds payment until the work is completed. Integrates with payment processors like PayPal and Stripe. |
| Communication Tools (video, chat, etc.) | Messaging features with text, audio, and video call capabilities, and file sharing. Speech-to-text is available in the chat box. | Communication methods include order messages, Fiverr inbox, live chat, and video calls. |
| Mobile App Availability & Functionality | Mobile apps for both iOS and Android. Functionalities include searching for freelancers, viewing profiles, posting jobs, managing projects, communicating, and making payments. | Mobile app mirrors the functionality of the desktop site. Provides inbox notifications for client messages. |
| Client Support Responsiveness & Quality | Reviews suggest customer service can be lacking. | Fiverr's customer support aims to provide fast responses, typically within 24 to 48 hours. Support can be basic and responses may be templates unless you are in Seller Plus or a TRS. |
| Freelancer Vetting Process & Quality Control | Offers a "Preferred Freelancer Program" for vetted talent. Enterprise plan provides access to curated and vetted talent with over 2,000 skills. | Fiverr Pro has a rigorous vetting process assessing skills, experience, and work history. Freelancers in specific categories undergo an evaluation process. |
| Available Integrations with Other Platforms | Freelancer API allows integration with platforms like Pipedream, Cal.com, Trello, Asana, QuickBooks, Slack, and Gmail. Integrations can automate job postings, monitor bids, synchronize project updates, and more. | Fiverr Workspace integrates with Google Calendar and Drive, Slack, Toggl, Wave, and Mailchimp. |
| Time Tracking and Reporting Features | Desktop app includes a time tracker for accurate billing and accountability. | Fiverr Workspace offers time tracking to log billable hours. Time tracking connects directly with invoicing for automated billing. Generates reports on income, expenses, and hours worked. |