Freelance marketplaces: designs vs. PeoplePerHour

Quick Verdict

Both platforms offer comprehensive services for connecting clients with designers and freelancers. Designs emphasizes a variety of pricing structures and revision policies, while PeoplePerHour highlights its transparent fee structure and CERT rating system. User experience may vary on both platforms, with potential issues in response times and design quality. PeoplePerHour has some issues with customer support response times and upfront contact information.

Both platforms offer a wide range of freelancer skills, including design.
Both platforms provide project management tools and communication channels to enhance user experience.
Both platforms offer secure payment systems, including escrow accounts.
Both platforms have dispute resolution processes, although PeoplePerHour may charge a fee for raising a dispute.
Design quality can vary on both platforms, so reviewing portfolios and ratings is essential.
PeoplePerHour emphasizes a transparent fee structure for freelancers.

Key features – Side-by-Side

Attribute	designs	PeoplePerHour
Freelancer Skill Range	Offers designers across various skill levels; designers may level up, affecting fees.	Connects clients with freelancers offering a range of skills.
Pricing Structure	Hourly Rate, Fixed Fee, Percentage-Based Fee, Retainer Fee, and Tiered Fee Structure.	Transparent fee structure for freelancers.
Project Management Tools	monday.com, ClickUp, Asana, Trello, Jira, Notion, and Basecamp.	Workstream, Trello, FreshBooks, and ClickUp.
Payment Security	Secure server-to-server connections with SSL; some platforms do not store payment data.	Payment protection for freelancers through escrow accounts.
Dispute Resolution Process	Dispute resolution services offered to resolve conflicts.	Dispute resolution processes available; raising a dispute may require a fee.
Communication Channels	Calls, chats, and emails.	Facilitates direct communication between freelancers and clients.
Design Specialization	Logo design, web design, and more.	Not specified.
Designer Portfolio Quality	Essential for showcasing skills and experience.	Design quality can vary; review portfolios and ratings.
Client Review System	Client review systems where clients can rate and review designers.	Rating systems enhance user experience.
Response Time of Designers	Varies depending on the designer's workload and communication style.	Customer support response times can be slow.
Platform Fees	Fixed percentage for clients; designers' fees may vary based on their level.	Transparent fee structure for freelancers.
Design Revision Policies	Specify the number of revisions included and how additional revisions are handled.	Not specified.
Ratings	Overall satisfaction levels vary; designer ratings and reviews provide insights.	Uses a scoring algorithm (CERT) considering community, engagement, repeat usage, and trust.
Contacting Company	Not specified.	Contacting the company can be tricky, as they don't display contact info upfront.

Overall Comparison

Designs: Various pricing structures; PeoplePerHour: Transparent fee structure, CERT rating system.

Pros and Cons

designs

Pros:

Wide range of designer skill levels available.
Various pricing structures to choose from (hourly, fixed, etc.).
Availability of project management tools for collaboration.
Secure payment processing.
Dispute resolution services offered.
Multiple communication channels available.
Designers specialize in various areas.
Client review system provides insights into designer performance.

Cons:

Satisfaction levels vary based on designer skill and experience.
Response times can vary depending on the designer's workload.
Flexibility regarding revisions varies; clear revision policies are essential.

PeoplePerHour

Pros:

Wide array of skills available, including design, writing, and programming.
Offers project management tools like Workstream, Trello, FreshBooks, and ClickUp.
Provides payment protection for freelancers through escrow accounts.
Facilitates direct communication between freelancers and clients.
Transparent fee structure for freelancers.

Cons:

Customer support response times can be slow.
Raising a dispute may require a fee.
Design quality can vary.
Contacting the company can be tricky, as they don't display contact info upfront.

User Experiences and Feedback

designs

What Users Love

Platforms often allow you to search for designers based on their specialization.
Tools with collaboration features streamline teamwork.
Platforms employ security measures like SSL encryption to protect payment data.
Some platforms offer 24/7 customer support.
Platforms offer dispute resolution services to help resolve conflicts.
Platforms should clearly explain their fee structure, including client and designer fees.
Platforms offer communication channels like chats, emails, and calls.

Common Complaints

No major complaints reported.

Value Perception

No value feedback reported.

PeoplePerHour

What Users Love

Secure payment systems protect clients and freelancers.
Effective search filters and comprehensive freelancer profiles make it easy to find designers.
Project management tools, communication channels, and rating systems enhance user experience.
Platform fosters direct communication between freelancers and clients through its bidding system.

Common Complaints

Customer support response times can be slow.
Design quality can vary, so it's important to review portfolios and ratings.
Contacting the company can be tricky, as they don't display contact info upfront.

Value Perception

Platform has a transparent fee structure, so freelancers know exactly what they'll pay, avoiding surprises.

User Recommendations

Design quality can vary, so it's important to review portfolios and ratings.
PeoplePerHour offers project management tools, communication channels, and rating systems to enhance user experience.
PeoplePerHour uses escrow to protect both buyers and freelancers, ensuring secure financial transactions.