Both Uber Eats and Grubhub are popular food delivery services with their own strengths and weaknesses. Uber Eats has a global presence and aims for faster delivery, while Grubhub focuses on the US and Canada with a vast restaurant network and more detailed information on delivery fees. User experience and customer service responsiveness are areas for improvement for both platforms.
| Attribute | Uber Eats | Grubhub |
|---|---|---|
| Delivery Speed | Aims to deliver food faster than anyone else; delivery zones determined by algorithm; priority delivery offered for an extra charge. Some users report late deliveries. | Aims to deliver within 30-60 minutes, average around 50 minutes, varies based on restaurant preparation times, driver availability, and distance. |
| Order Accuracy | Usually credits for missing items, but some users report missing items in their orders. | Restaurants should include detailed menu descriptions and triple-check orders. |
| Food Temperature Upon Arrival | Some users report receiving soggy and cold food. | Some reviews mention food arriving cold. Grubhub drivers use insulated bags. |
| Delivery Fees | Vary by restaurant and are listed upfront; range from $0 to $8; factors include courier availability and restaurant location. | Vary from $1 to $12, typically between $2 and $5. Starts at 10% and depend on distance, order size, and time of day. |
| Restaurant Selection | Wide selection, from fast food chains to independent eateries; partners with local businesses and large global brands. | Partners with over 300,000 restaurants in over 4,000 cities in the US and Canada. Lists local restaurants and shops integrated into their platform. |
| User Interface (App/Website) | Considered user-friendly with easy navigation; allows browsing by restaurant or cuisine; some find it seamless, with in-app navigation; others find the search bar difficult to locate. | Generally user-friendly with customization options. Some users have reported a cluttered UI and issues with recent app changes. |
| Customer Service Responsiveness | Some users report terrible support staff and difficulty getting refunds; others describe customer service representatives as rude and unknowledgeable. | Contact via chat, phone, or email. Live chat is often the quickest. Some users have reported issues with canned responses and difficulty reaching supervisors. |
| Driver Professionalism | Drivers are independent contractors; users can change their tip amount after delivery. | Restaurants can now rate drivers, offering a perspective on order handling and communication. |
| Promotions and Discounts | Offers various promotions, including discounts for new users and deals on specific restaurants; also has a referral program. | Offers various promotions, including discounts for new users, students, and military personnel. Grubhub+ membership for free delivery and exclusive perks. |
| Geographic Coverage | Available in hundreds of cities around the world. | Available in over 4,000 cities in the US and Canada. Delivery isn't available in all cities. |
| Dietary Filter Options | Has added allergy-friendly filters to the app. | Offers dietary filter options to find compatible restaurants and meals. Options for vegan or vegetarian diets. |
| Packaging Quality | Not available | Grubhub drivers use insulated bags. |