Uber Eats is better for users seeking a wide variety of restaurant options and grocery delivery from established stores across a large geographical area. GoPuff is more suitable for users prioritizing fast delivery of convenience store items and are located within GoPuff's service areas.
| Attribute | Uber Eats | GoPuff |
|---|---|---|
| Delivery Speed | Average delivery time of approximately 35 minutes and 31 seconds. Factors such as distance, food preparation time, and driver availability affect delivery times. | Aims to deliver in as fast as 15 minutes. Offers "FAM20," a 20-minute-or-less delivery option for subscribers for an additional fee. During testing, FAM20 deliveries averaged 17 minutes, with some as low as 10 minutes. |
| Delivery Fees | Delivery fees can vary from $0 to $8. Fees are based on factors such as distance, restaurant, and demand. Priority delivery is available for an extra charge. | Order fee starts at $3.95, without surge pricing. This fee can be waived with a "FAM" subscription. An additional $3.95 fee applies to orders with regulated products like alcohol or tobacco. |
| Restaurant Selection | Offers delivery from thousands of restaurants, including local and national chains. Cuisines include pizza, burritos, burgers, sushi, and more. | Not applicable |
| Grocery Selection | Offers grocery delivery from stores like Albertsons, SEG, CVS, Walgreens, and Safeway. They also partner with other retailers such as Petco, Drizly, and Total Wine. In some European locations, Uber Eats couriers will pick and pack grocery orders in real-time. | Offers a range of groceries, snacks, drinks, household essentials, baby products, and pet supplies. Stocks popular items and partners with local warehouses. |
| Service Availability (Locations) | Available in over 6,000 cities across 45 countries. | Operates in over 500 cities, suburbs, and towns across the United States. Also operates in the United Kingdom. |
| User Interface (App Usability) | Known for its user-friendly interface, live order tracking, and easy payment options. Allows users to browse restaurants and cuisines, place orders, and track deliveries in real-time. | App is designed for easy browsing and ordering. It includes features like real-time order tracking and the ability to add items after placing an order. |
| Order Accuracy | Has an order accuracy plan to help resolve issues and protect restaurants from fraud. Customers can report missing or incorrect items through the app. Restaurants can monitor order inaccuracies through the Uber Eats Manager portal. | Not available |
| Customer Support Responsiveness | Some users have reported issues with customer service, including difficulties in obtaining refunds or resolving delivery problems. Aims to resolve order accuracy issues quickly and efficiently. | Customer service representatives are human and available to help with order issues. |
| Special Offers and Promotions | Frequently offers promotions, discounts, and referral incentives. These include discounts for first-time users, seasonal deals, and targeted promotions. Uber One subscribers enjoy benefits such as $0 delivery fees and discounts on orders. | New customers often get discounts, like 50% off their first order. Has a membership program ("FAM") that offers perks like free delivery and discounts. |
| Driver Quality and Professionalism | Some users have reported negative experiences with Uber Eats delivery drivers, including issues with incorrect deliveries or unprofessional behavior. | Not available |
| Packaging Quality | Optimizing packaging is crucial for ensuring a positive customer experience. | Not available |
| Dietary Options and Filters | Has added allergy-friendly filters to its app, allowing users to search for restaurants that can accommodate dietary restrictions. Customers can communicate allergy or dietary restrictions to restaurants. | Offers a variety of products that cater to different needs. Specific details on dietary filters are limited. |