DoorDash appears to offer faster delivery times and a slightly broader geographic coverage. Grubhub specifies an order accuracy rate, while DoorDash's accuracy varies. Both platforms provide similar customer support options and a wide variety of restaurants. DoorDash does not have minimum order requirements, unlike Grubhub.
| Attribute | Grubhub | DoorDash |
|---|---|---|
| Delivery Speed | Average delivery time is about 50 minutes, but can vary from 30 to 60 minutes. Deliveries arrive earlier than the estimated time 63% of the time. | DoorDash Express offers delivery in 30-45 minutes, while standard delivery takes 45-60 minutes. Average delivery time is about 33 minutes. Fastest in one study, averaging around 26 minutes. |
| Order Accuracy | Order accuracy of 85% in a 2024 study. | Order accuracy dips during afternoon hours. |
| Restaurant Selection | Partners with over 375,000 restaurants in over 4,000 U.S. cities, offering a wide range of cuisines. | Partners with over 450,000 restaurants. |
| Service Fees | Service fee ranges from around $2 to as high as $8. | Vary but typically are a percentage of your subtotal for most restaurant orders. A flat, minimum service fee may apply on small orders. Helps DoorDash cover costs like marketing, technology development, and payment processing. |
| Delivery Fees | Delivery fees can range from $1 to $12, but are typically between $2 and $5. Different delivery options are available for restaurants: self-delivery (no fee), Grubhub delivery (starting at 10%), and supplemental delivery (starting at 10% when using Grubhub drivers). | Typically range from $1.99 to $5.99. Vary based on the restaurant and demand at the time of order. DashPass members often enjoy $0 delivery fees on eligible orders. |
| Promotions and Discounts | Offers various promotions, including discounts for new users (e.g., 'GH30' for 30% off first order of $10 or more), a student discount program, Grubhub+ benefits (free delivery on orders over $12 and often lower service fees), and Restaurant Perks within the app. | Offers various promotions, including discounts for new users, seasonal discounts, and deals for students or subscribers. Common deals include percentage-off savings, fixed discounts, and free delivery promotions. |
| Customer Service Responsiveness | Customer support through email (help_me@grubhub.com), live chat, and phone (877-585-7878). | Offers customer support through live chat, email, and phone assistance. |
| Driver Professionalism | Drivers are expected to be polite, professional, and courteous. | Expects drivers to dress professionally and maintain a neat appearance. Drivers should avoid offensive clothing. |
| App Usability | Designed to be user-friendly for browsing, ordering, and tracking deliveries. | Known for its user-friendly interface, making it easy to browse menus, place orders, and track deliveries. |
| Geographic Coverage | Operates in over 4,000 cities across the United States and has a limited presence in major Canadian cities. | Operates in many cities across the United States, Canada, Australia, and New Zealand. Covers all 50 states in the U.S.. |
| Minimum Order Requirements | May have minimum order requirements, often around $12. A small order fee (around $2) may be added if the order is below the minimum. | Doesn't set a minimum order amount. Small orders might come with higher delivery fees. |
| Dietary Options and Filters | Provides filters for dietary restrictions, including the top 9 allergens and gluten. | Allows customers to filter restaurants by allergy and dietary restrictions. The app has filters for "Healthy," "Vegan," and "Salad" options. |