DoorDash appears to prioritize speed and customer support, while Deliveroo focuses on restaurant selection and geographic reach, but customer support and order accuracy are concerns. The best choice depends on the user's priorities.
| Attribute | DoorDash | Deliveroo |
|---|---|---|
| Delivery Speed | Fastest among major platforms, average 26 minutes 24 seconds. Offers Express (30-45 minutes) and Standard options (30-60 minutes or longer). | Promises faster delivery times, averaging around 32 minutes. Affected by restaurant prep time, rider availability, and distance. |
| Service Fees | Average delivery fees trending down, reported average of $5.96. | 5% of basket value, minimum £0.49, maximum £2.00. Used for customer support and app development. |
| Restaurant Selection | Wide variety of local restaurants. | Wide selection, from local hotspots to national chains. Claims best selection with over 140,000 restaurant partners globally. |
| Geographic Coverage | Operates in about 300 cities across 32 major markets in the U.S. and Canada. | Operates in 11 markets, including the UK, France, Belgium, Ireland, Italy, Singapore, UAE, Kuwait, and Qatar. Services available in nearly 800 towns and cities. |
| Order Accuracy | Aims for less than 2.25% Missing or Incorrect Rate. Approximately 15% of consumers report issues. | Some users report inaccurate orders and missing items. Grocery management technology aims to improve stock accuracy. |
| Customer Support Responsiveness | Aims to respond to missing item reports within 2 hours. | Many users report poor customer service, difficulties in resolving issues, and unhelpful responses. |
| Driver Professionalism | Drivers are expected to maintain a professional and courteous demeanor. | Provides training to riders on safety measures and contactless delivery. |
| App Usability | Generally pleasant to use, but could be improved by removing distracting elements. | Generally user-friendly with an intuitive interface. Allows for easy browsing, ordering, and tracking deliveries. |
| Promotions and Discounts | Offers promotions and discounts to its users. | Offers various promotions, including discounts for new customers, bulk discounts, and item discounts. Deliveroo Plus members get free delivery and exclusive offers. |
| Packaging Quality | Encourages the use of insulated bags and tamper-evident packaging. | Offers high-quality takeaway packaging, with discounts for exclusive restaurant partners. Provides custom food delivery packaging solutions. |
| Dietary Options Filtering | Allows users to filter restaurants by dietary restrictions. Enhancements include viewing allergen information, accessing allergen protocols, and adding allergy requests. | The app includes filters for vegan, vegetarian, and gluten-free options. Users can add special instructions for dietary preferences. |
| Contactless Delivery Options | Offers contactless delivery, where the driver leaves the order at the door or designated location. | Customers can choose "Contact-free delivery" at checkout. Riders will place the order outside the door and step back to ensure no contact. |