Chick-fil-A excels in customer service, cleanliness, and consistent food quality, making it a strong choice for chicken-focused meals. Domino's, with its extensive menu and customization options, is a better option for those seeking pizza and variety, but customer service and cleanliness may be less consistent.
| Attribute | Chick-fil-A | Domino's |
|---|---|---|
| Menu Variety | Focused menu with chicken sandwiches, nuggets, strips, salads, wraps, sides like waffle fries and mac & cheese, seasonal items, chicken biscuits, Chick-n-Minis, and yogurt parfaits for breakfast. | Pizzas, pasta, sandwiches, chicken, breads, salads, drinks, and desserts. Millions of ways to customize a pizza. Menu varies by region. |
| Price Range | Family meals range from around $30 to $40. Family pack prices usually start at $30. In 2020, family meal bundles were introduced starting at $13.25. | Pizzas in a value range, prices vary by size and toppings. Deals and coupons available. A large pizza can range from $10 to $12. |
| Drive-Thru Availability | Known for efficiency with mobile drive-thru lanes and face-to-face ordering. Uses tablets to take orders. | Limited information on drive-thru availability. Offers carside delivery. |
| Delivery Options | Available through the Chick-fil-A app and third-party services like DoorDash, Uber Eats, and Grubhub. Prices may be higher than in the restaurant, and additional fees may apply. | Well-known for delivery service. Offers contactless delivery. May offer a 20-minute delivery guarantee for a small fee, depending on location and order specifics. |
| Family Meal Deals | Include entrees like Chick-n-Strips, Chick-fil-A Nuggets, or Grilled Nuggets, with sides like waffle fries, mac and cheese, or fruit cups, and desserts like Chocolate Chunk Cookies and Chocolate Fudge Brownies. Drinks like iced tea and lemonade are sold separately. | Offers family meal deals such as the 'Perfect Combo' which includes 2 medium 1-topping pizzas, Parmesan Bread Bites, Cinnamon Bread Twists, and a 2-liter of Coke. In 2023, the Perfect Combo was priced at $19.99. |
| Nutritional Information Availability | Available through the Chick-fil-A app and website. | Provides nutritional information through their Cal-O-Meter tool and a nutrition guide. |
| Customer Service Quality | Consistently recognized for high-quality customer service. Employees are trained to be genuinely caring and offer personalized service. | Mixed reviews, with some praising friendly and polite staff, while others report issues such as unresponsive service and order inaccuracies. |
| Restaurant Cleanliness | Often ranked as one of the cleanest fast-food restaurants. Team members clean and disinfect high-touch surfaces frequently. | Cleanliness can vary, with some customers reporting unhygienic conditions. |
| Speed of Service | Overall drive-thru times can be slower due to popularity, but speed per car is often very efficient. Uses strategies like mobile ordering and face-to-face ordering to improve speed. | Focuses on efficient operations to cut down delivery times. |
| Consistency of Food Quality | Known for consistently good food quality. Focuses on fresh preparation and quality ingredients. | Some reviews suggest that food quality can be inconsistent. |
| Mobile App Features | Allows users to find restaurants, order ahead, earn points, and redeem rewards. Includes a personalized menu, mobile ordering check-in, and the ability to customize orders. Provides restaurant information, including a Google satellite map. | Mobile app for both Android and iOS. Features include customizing orders, online food ordering, locating the nearest store, in-app payments, real-time order tracking, and group ordering. |
| Catering Services | Offers catering for various events, including office lunches, parties, and weddings. Options include trays of nuggets, sandwiches, wraps, salads, and desserts. Both pickup and delivery catering services are available. | Provides catering services for businesses, schools, and events of all sizes. Offers a variety of options from pizzas to pastas and can handle large orders delivered to multiple locations. |