Both Revolve and Nordstrom offer a wide selection of fashion items and customer-centric services. Revolve stands out with its focus on designer brands, frequent new styles, and clear return policy. Nordstrom, on the other hand, provides a broader range of brands, including luxury options, and emphasizes customer satisfaction with personalized services and a loyalty program. However, Nordstrom's sustainability efforts and customer support have received mixed feedback.
| Attribute | Revolve | Nordstrom |
|---|---|---|
| Selection | Carries 500+ designer fashion brands, including well-known and smaller brands, with clothing, shoes, and accessories. Launches over 1,900 new styles per week. | Offers a wide variety of brands, styles, and size options, including high-end luxury brands. |
| Price | Affordable dresses typically range from $50 to $150, while luxe dresses range from $150 to over $500. Revolve-only brands tend to be more affordable. | Prices may be higher due to limited edition items, excellent customer service, generous return policies, free shipping and returns, and personal styling services. |
| Size inclusivity | Offers fashion for every body, with sizes ranging from XS to 3X. | Offers extended sizing across multiple categories and is working towards integrating all sizes together. |
| Shipping | Free two-day shipping. | Free shipping. |
| Returns | Returns are accepted within 30 days of shipment for a full refund and within 60 days for an exchange. | Handles returns on a case-by-case basis, with the goal of making customers happy. Free returns. |
| Customer Service | Customer service can be accessed via live chat, phone, or email. Friendly and helpful customer service. | Excellent customer service. Reports of unhelpful customer support and long wait times. |
| User Experience | User-friendly experience with detailed filters and high-quality product images. | Well-established online presence and offers a smooth online experience. |
| Quality | Investment-worthy pieces with superb quality. | Inconsistent quality. |
| Sustainability | Focuses on sustainability, diversity and inclusion, supply chain, and community. | Has stated long-term goals related to sustainability and offers a "Sustainable Style" category. Sustainability ratings are 'Not Good Enough'. |
| Loyalty Program | Loyalty program where customers earn points for every dollar spent at Revolve.com and FWRD.com. | Loyalty program is called the Nordy Club, which offers exclusive benefits, early access to sales, and personalized offers. |
| Personal Styling | Offers personalized shopping experiences with expert stylists. | Offers personalized advice on fashion, beauty, and gifts. |