BigCommerce is better suited for businesses that prioritize ease of use, scalability, and comprehensive support, while WooCommerce is a strong choice for those who want maximum control and customization options, especially if they already use WordPress.
| Attribute | BigCommerce | WooCommerce |
|---|---|---|
| Pricing and Fees | Various plans: Standard ($39/month or $29/month annually, up to $50,000 online revenue), Plus ($105/month or $79/month annually, up to $180,000 online revenue), Pro ($399/month or $299/month annually, up to $400,000 online revenue, additional fees beyond threshold), Enterprise (custom pricing, over $1 million online revenue). No transaction fees, but standard payment processing fees apply. | Hosting from $3 to $50+/month, domain names $10-$20/year, premium themes $30-$200, transaction fees around 2.9% + $0.30 per sale. Free plugin. |
| Ease of Use | User-friendly interface with intuitive dashboard and drag-and-drop functionality. | User-friendly, especially with WordPress experience, but setup can be time-consuming. |
| Customization Options | Customizable themes and design tools, headless commerce capabilities, modify HTML, CSS, and JavaScript. | Open-source, highly customizable with numerous themes and plugins. |
| App Store and Integrations | Wide array of apps and integrations for marketing, sales, customer service, site optimization, inventory management, payments, shipping, and more. | Wide array of plugins for SEO, shipping, payment gateways, and marketing. |
| SEO Capabilities | SEO-friendly URL structures, mobile-responsive templates, meta tag customization, automatically generates XML sitemaps. | SEO-friendly URLs, customizable meta elements. |
| Payment Gateway Options | Supports over 65 payment gateway integrations, including PayPal, Stripe, Amazon Pay, Authorize.Net and Square. Supports credit cards, debit cards, digital wallets, and more. | Stripe, PayPal, Authorize.Net, Amazon Pay, Braintree, and manual methods. |
| Shipping Options | Built-in shipping tools and integrations with third-party apps. Options include self-shipping, using third-party logistics (3PL), or a hybrid approach. Supports real-time carrier quotes from USPS, FedEx, UPS, and DHL. | Flat rate, free shipping, local pickup, with advanced options via plugins. |
| Customer Support | 24/7 live phone and chat support. | Email support for paid plans, community forums, documentation, live chat for premium users. |
| Scalability | Built for scale, from startups to global enterprises. Cloud-based infrastructure can handle traffic surges. Supports multi-storefront capabilities. | Highly scalable with optimized hosting and CDN. |
| Security Features | Tier-1 security certifications (ISO, PCI, GDPR, etc.), data encryption, two-factor authentication, SSL certificates, DDoS protection, regular security audits. | Built-in measures, SSL certificates, security plugins. |
| Mobile Friendliness | Mobile-responsive templates, options to create progressive web apps. | Responsive design. |
| Inventory Management | Front-end inventory tracking features, low stock notifications, updating stock levels. Integrates with SOS Inventory and other apps. | Basic features with advanced options via plugins. |