Both BigCommerce and Salesforce Commerce Cloud are strong e-commerce platforms suitable for businesses requiring scalability and a wide range of features. BigCommerce stands out with its 24/7 customer support and tiered pricing plans, while Salesforce Commerce Cloud integrates seamlessly with Salesforce Marketing Cloud and offers extensive customization through SFRA. The choice depends on specific business needs, budget considerations, and the importance of integration with the Salesforce ecosystem.
| Attribute | BigCommerce | Salesforce Commerce Cloud |
|---|---|---|
| Name | BigCommerce | Salesforce Commerce Cloud |
| Specs | BigCommerce is a scalable e-commerce platform designed for businesses of all sizes. It offers a range of features including customizable storefront design, multi-channel selling capabilities, built-in SEO tools, payment gateway integrations, an app marketplace, 24/7 customer support, mobile commerce optimization, inventory management, marketing automation, and reporting and analytics dashboards. | Scalability for high-volume sales: Designed to scale and handle high transaction volumes and traffic spikes, with auto-scaling capabilities. Customization options for storefront design: Offers opportunities for personalized online stores, with SFRA templates and custom storefront themes. Multi-channel selling capabilities: Enables shopping across websites, mobile apps, social media platforms, and marketplaces. Built-in SEO features and tools: Helps improve search engine rankings, target customers, enhance conversions, and create SEO-friendly URLs. Payment gateway integrations: Integrates with various payment gateways through LINK cartridges, including Stripe, PayPal, Adyen, Affirm, Authorize.net, Braintree, Worldpay, Klarna and Afterpay. App marketplace and integrations: Provides numerous integrations for payment processing, marketing, analytics, logistics, accounting, and tax. Customer support quality and response time: Provides customer service and support across various channels and platforms. Pricing structure and transaction fees: Pricing is based on a percentage of Gross Merchandise Value (GMV), with different plans offering varying percentages. Transaction fees apply. Mobile commerce optimization: Offers capabilities for building and optimizing mobile shopping experiences, including responsive web design, native mobile apps, and progressive web apps (PWAs). Inventory management features: Provides order management capabilities and integrates with Salesforce Omnichannel Inventory for handling inventory data. Marketing automation capabilities: Integrates with Salesforce Marketing Cloud for targeted campaigns via omnichannel communication and customer journey design. Reporting and analytics dashboards: Offers enhanced analytics and reporting capabilities, providing insights into revenue, top-selling products, and the profitability of promotions. |
| Price | Pricing plans: Standard, Plus, Pro, and Enterprise. | Based on a percentage of Gross Merchandise Value (GMV). Transaction fees apply. |
| Ratings | Overall: Not available, Performance: High scalability and uptime during peak shopping periods. | Not available |
| Pros | Scalability for high-volume sales, Customization options for storefront design, Multi-channel selling capabilities, Built-in SEO features and tools, Payment gateway integrations, App marketplace and integrations, 24/7 Customer support, Mobile commerce optimization, Inventory management features, Marketing automation capabilities, Reporting and analytics dashboards | Scalability for high-volume sales, Customization options for storefront design, Multi-channel selling capabilities, Built-in SEO features and tools, Payment gateway integrations, App marketplace and integrations, Mobile commerce optimization, Inventory management features, Marketing automation capabilities, Reporting and analytics dashboards |
| Cons |
| |
| User Feedback (Positive) | Clients benefit from prompt assistance, contributing to minimal downtime and a smooth operational experience., BigCommerce marketing automation streamlines marketing efforts, ensures timely and personalized outreach, and improves conversion rates. | Handles high volumes of traffic during peak seasons., SFRA allows significant extension of default functionality., Empowers merchants to maximize their rankings in search engine results., Integrates seamlessly with Salesforce Marketing Cloud, providing businesses with tools to create personalized experiences, drive sales, and build lasting customer relationships. |
| User Feedback (Negative) | ||
| User Feedback (Value) | ||
| User Feedback (Quotes) |