Uber Eats is suitable for consumers seeking a wide variety of restaurants and autonomous delivery options (where available). DoorDash Drive is better suited for businesses needing a white-label delivery solution with strong POS integration capabilities.
| Attribute | Uber Eats (with autonomous delivery options) | DoorDash Drive |
|---|---|---|
| Autonomous delivery availability | Available in select U.S. cities, including Austin, Dallas, and Jersey City, NJ. Partnered with Avride and Motional. Expansion planned. | No mention of autonomous delivery availability |
| Restaurant selection | Over one million restaurants in more than 11,500 cities across 45 countries. | Allows businesses to deliver orders that originated outside the DoorDash marketplace; white-label delivery API enables local fulfillment without businesses needing their own delivery fleet. |
| Delivery speed | Average delivery time of approximately 35 minutes (2017 study). Varies depending on distance, restaurant preparation speed, and driver availability. | Offers same-day delivery capabilities |
| Delivery fees | Vary based on customer location, demand, and availability of delivery personnel. Restaurants pay a commission fee, typically ranging from 15% to 30% per order. | Dynamically calculated based on the distance between pickup and dropoff. Deliveries within 5 miles have a base rate, and there's an additional per-mile charge for deliveries beyond that. $10.99 ex GST ($12.09 inc GST) per delivery, up to 3km (+$1.00 ex GST/km thereafter, up to a maximum of 10km). Return-to-pickup deliveries incur a fee of 60% of the original delivery fee. |
| Geographic coverage | Available in over 6,000 cities across 45 countries. | Available in over 7,000 cities across the U.S., Australia, Canada, Japan, and Germany. Delivery radius is typically 5 miles, with the exception of NYC. |
| Driver availability | Utilizes a network of over 5 million drivers. | Utilizes the DoorDash Dasher network. Can supplement in-house delivery staff with on-demand 'Dashers', or handle all delivery orders. |
| Order accuracy | Tools for restaurants to manage menus and inventory. Restaurants can track inaccuracies through the Uber Eats Manager portal. | Uses Google Maps to resolve the pickup address. |
| Customer support responsiveness | Primarily offers customer support through automated chatbots, live chat, and email. Some users have reported long wait times and unsatisfactory outcomes. | For live order issues: Call 855-222-8111 (US - English and Spanish), 647-957-7219 (Canada), 855-643-8439 (Canada - French), or 1-800-958-316 (Australia). For non-live order issues: Email drive-support@doordash.com. |
| Real-time tracking | Offers real-time order tracking, allowing customers to see the location of their driver or autonomous vehicle and the estimated arrival time. | Real-time tracking is available, showing the Dasher's location on a map and the estimated time of arrival. The Drive Portal is a DoorDash dashboard that allows you to monitor active Drive orders. |
| Special offers and promotions | Discounts for new users, restaurant-specific discounts, buy-one-get-one (BOGO) offers, seasonal and holiday promotions, Uber One membership benefits. | Promotions and discounts are often available. |
| Integration capabilities (for businesses) | Offers integration with POS systems, online ordering software, and delivery management solutions. | Offers a white-label delivery API that allows businesses to easily enable local fulfillment. Seamless integration with existing Point of Sales (POS) technologies, such as Square, Toast, Olo, Bringg, and more. Lets you easily assign delivery orders to DoorDash right from your delivery screen. |
| Insurance coverage for deliveries | Provides insurance coverage for drivers during certain phases of delivery, including third-party liability, uninsured/underinsured motorist bodily injury, and contingent comprehensive and collision coverage (with a deductible). | Provides third-party auto liability insurance for Dashers involved in accidents while in the "Delivery Available" or "Delivery Service" Period. Dashers are required to maintain their own primary auto insurance. $50,000 for bodily injury sustained by any one person in an accident and $100,000 for bodily injuries sustained by all persons in an accident. $25,000 for damage to or destruction of property in an accident. |