Both Uber Eats and Grubhub+ are strong contenders in the food delivery market, each with its own strengths. Uber Eats boasts a wider global reach and more comprehensive dietary filters, while Grubhub+ offers potentially more valuable subscription benefits, especially for frequent users in the U.S. The best choice depends on individual needs, location, and priorities regarding dietary restrictions and subscription perks.
| Attribute | Uber Eats | Grubhub+ |
|---|---|---|
| Delivery Speed | Uses machine learning to improve delivery time accuracy. Average delivery time of approximately 35 minutes (2017 study). | Provides estimated delivery times, with restaurants offering accurate estimates and updates. |
| Order Accuracy | Has an order accuracy plan to resolve issues. Customers can report missing or incorrect items. Restaurants are encouraged to keep stock status up-to-date and double-check orders. | Emphasizes ensuring orders include all requested items and correct ingredients. |
| Food Temperature Upon Arrival | A study measured whether hot food was still hot upon delivery. | One user reported their order was cold due to tracking issues. |
| Delivery Fees | Range from $0 to $8, but often are between $0.49 and $2.49. Includes food, taxes, service fee, delivery fee, and tip. Delivery fees typically account for 15% of the order. | Non-subscribers face fees from $0 to $9.99, plus service fees ($1.50 to $9.00) and small order fees. |
| Restaurant Selection | Hosts over 1 million merchant partners in over 11,000 cities worldwide. App suggests restaurants based on location. | Boasts over 300,000 restaurants in over 4,000 U.S. cities, but selection varies by location. |
| Subscription Benefits | $9.99 per month or $96 per year (student plan available). Includes $0 delivery fees and up to 10% off eligible orders. Members may get 6% Uber Cash back on eligible rides. Minimum order amounts apply. | $9.99/month for unlimited free delivery on orders over $12 (from eligible restaurants), lower service fees, 5% credit back on pickup orders, exclusive offers, and donation matching for No Kid Hungry. Amazon Prime members get it for free. |
| Customer Service Responsiveness | Offers customer support, but some users have found it difficult to navigate and get resolutions. Some users report having to fight for refunds for incorrect orders. | Offers customer service via live chat (7 am to 2 am Central Standard Time), phone, and email. Live chat is considered the easiest way to contact them. |
| Driver Professionalism | Uber One members may get access to top-rated drivers. | Drivers are expected to maintain a professional and friendly demeanor. |
| App Usability | Prioritizes ease of use with saved payment details, preset delivery addresses, and user-friendly navigation. Streamlines the ordering process. | User-friendly app with a clean and intuitive design for searching restaurants, browsing menus, placing orders, and tracking deliveries. |
| Geographic Coverage | Operates in over 6,000 cities across 45 countries. | Operates in over 4,000 cities and towns in the U.S. |
| Promotions and Discounts | Offers various promotions, including discounts for new users. Discounts can be accessed through the app and email subscriptions. Referral programs offer discounts. | Frequently offers promotions and discounts through its app. |
| Dietary Filter Options | Offers allergy-friendly filters to find restaurants that can accommodate dietary restrictions. Allows users to communicate their allergies and dietary restrictions to restaurants. | Allows filtering restaurants by cuisine type. |