Uber Eats is a comprehensive food delivery service suitable for a broad range of users and locations, while FedEx SameDay Bot is a specialized solution for hyper-local, on-demand delivery with a focus on automation and environmental sustainability.
| Attribute | Uber Eats | FedEx SameDay Bot |
|---|---|---|
| Delivery Speed | Average delivery time of 35 minutes and 31 seconds (based on one study). Uses machine learning to improve accuracy of estimated delivery times. Actual delivery times vary based on restaurant busy-ness, order size, traffic, and driver availability. | Designed for same-day and last-mile delivery. Aims to provide on-demand, hyper-local delivery. |
| Service Area Coverage | Available in over 6,000 cities across 45 countries and six continents. | Designed to operate within a 3-to-5-mile radius of a retailer's location. Tested in Memphis, Tennessee; Manchester, New Hampshire; Plano, and Frisco, Texas. Dubai was the first international city to host an appearance. |
| Cost of Delivery | Delivery fee varies based on customer location, availability of delivery people, and platform activity (ranges from $0 to $8, but restaurant-set fees can be between $0.49 and $2.49 in some neighborhoods). Service fee is typically a percentage of the order. Priority delivery is offered for an extra charge. Eats Pass monthly subscription waives delivery fees for around $10. | Aims to reduce the costs associated with last-mile delivery. Aims to be a cost-effective solution. |
| Range of Restaurant/Store Options | Partnerships with a vast array of restaurants. Offers options beyond restaurants, including grocery, alcohol, and retail deliveries. | Intended for use with auto parts stores, pizza delivery, home improvement, general merchandise, and groceries. Collaborating with AutoZone, Lowe's, Pizza Hut, Target, Walgreens, and Walmart to assess needs. |
| Order Tracking Accuracy | Provides visual feedback on order preparation and delivery process, along with estimated arrival time. Implementing machine learning to improve arrival time estimates. | Offers real-time tracking and monitoring of shipments. |
| Customer Service Responsiveness | Customer service can be reached through online chat. Some users have found support unhelpful, with canned responses or abruptly ended chats. Some users report difficulty obtaining refunds or compensation for incorrect or missing orders. | Drawing on existing expertise in customer service. |
| Packaging Quality | Advises restaurant partners to follow best practices for food safety and packaging, including tamper-evident packaging. | Can carry all kinds of cargo, even hot or cold items. Designed with flexibility to handle multiple to single cargo. |
| Delivery Vehicle Type | Deliveries can be made by automobiles (any two- or four-door car, truck, SUV, or van), scooters (engine size below 50cc), or bicycles (electric or manual). | Autonomous delivery robot. Battery-powered, zero-emission. |
| Safety and Security of Delivery | Uses encryption to protect personal and payment information. New safety features for couriers include audio recording, trip sharing, and emergency assistance. Implementing identity verification checks in some areas. | Equipped with sensors and AI to safely make deliveries. Designed to react to unexpected obstacles and stop at red lights. Has a team of remote operators who can intervene if needed. |
| User Interface and App Experience | App allows users to browse menus, read reviews, place orders, and pay. Provides feedback on order status and estimated arrival times. Some users find the app seamless and user-friendly with effortless navigation. Some users have found the search function difficult to locate. | Integrated within the consumer's experience and can be integrated with the FedEx delivery manager. |
| Special Delivery Options | Encourages contactless delivery options where possible. | Designed for contactless delivery. |
| Environmental Impact | Aims to eliminate emissions from all deliveries globally by 2040 and end unnecessary plastic waste from deliveries by 2030. Working to help restaurants transition to sustainable packaging. Introduced a 'Green Packaging Badge' and offers an 'Utensil Opt-In' feature to reduce plastic waste. | Battery-powered and zero-emission, lessening the impact of trucks and customer vehicles. |