Both Uber Eats and Deliveroo are strong contenders in the food delivery market, each with unique strengths. Uber Eats boasts a larger global presence and a user-friendly app, while Deliveroo focuses on leveraging technology for faster delivery and providing high-quality packaging. The best choice depends on the user's location, priorities regarding delivery speed, and preferences for restaurant selection and app features.
| Attribute | Uber Eats | Deliveroo |
|---|---|---|
| Delivery Speed | Fast; average delivery time of 35 minutes and 31 seconds in a 2017 study, but varies based on factors like distance, restaurant preparation speed, driver availability, and traffic conditions. | Leverages AI to optimize logistics, achieving a 20% reduction in delivery times. Deliveroo Hop offers deliveries in as little as 10 minutes in select locations. |
| Delivery Fees | Dynamic pricing model; fees vary based on location, restaurant distance, and courier availability; typically under $5. Includes a service fee (percentage of order subtotal) and a small order fee (around $2) for orders under $10. | Vary based on distance from the restaurant. Includes a service fee of 5% of the basket value (minimum 0.49, maximum 2). May charge a small order fee if the minimum spend is not met. Deliveroo Plus members may have lower or free delivery fees. |
| Restaurant Selection | Extensive restaurant network with a wide selection of cuisines and dining options; partners with many popular and well-established restaurants. | Works with approximately 182,000 restaurants, grocers, and retailers as of August 2024. Offers a wide variety of cuisines. |
| Order Accuracy | Provides tools and tips for restaurants to improve order accuracy, including keeping item availability up to date and organizing packing areas. Customers, delivery persons, or merchants can report order errors. | Not available |
| Customer Service Responsiveness | Offers customer support to resolve issues and has a process for disputing order errors. | The service fee helps Deliveroo provide customer service. |
| Driver Professionalism | Not available | Not available |
| App Usability | User-friendly and intuitive; simple interface for browsing restaurants, placing orders, and tracking deliveries. Allows users to filter restaurants by cuisine, rating, price, and distance. | Available on iOS and Android. Includes live order tracking, advanced search functionality, and multi-language support. Netguru's analysis suggests improvements to increase usability and convenience. Allows users to search for specific dishes or cuisines. |
| Promotions and Discounts | Various promotions and discounts, including student discounts, referral programs, and offers for new users. Uber One members can enjoy benefits like $0 delivery fees and discounts. | Discounts for new customers, Deliveroo Plus benefits (free delivery, discounted fees, exclusive offers), student discounts, NHS discounts. 'Deals & Offers' section lists promotions (e.g., free items with minimum spend, discounts on selected takeaways). |
| Geographic Coverage | Operates in over 6,000 cities across 45 countries. | Operates in the United Kingdom, France, Belgium, Ireland, Italy, Singapore, the United Arab Emirates, Kuwait, and Qatar. Expanded UK population coverage to 77% in 2021. Evaluates value proposition on a neighborhood-by-neighborhood basis. |
| Dietary Options Filtering | Includes allergy-friendly filters, allowing users to search for restaurants that can accommodate dietary restrictions and communicate allergy information. | App allows users to filter restaurants based on dietary restrictions. |
| Packaging Quality | Restaurants are encouraged to pack orders carefully to prevent spills. | Offers high-quality takeaway packaging. Custom food delivery packaging solutions with discounts for exclusive restaurant partners. Partners with BioPak for sustainable packaging options. Packaging solutions are independently tested to reduce spills and keep food fresh. |
| Contactless Delivery Options | Offers contactless delivery options, including the 'Leave at Door' option. Provides contactless ordering and payment methods for dine-in and takeout. | Customers can request contactless delivery. Riders will place the thermal bag open on the ground outside the customer's door, step back, and wait for the customer to collect the food. |