FedEx SameDay Bot (Roxo™) is a promising solution for hyper-local, eco-friendly deliveries, but it is still in development. Instacart Same-Day offers a more mature and versatile service with broader coverage, customer support, and e-commerce integration, making it a better option for immediate needs.
| Attribute | FedEx SameDay Bot | Instacart Same-Day |
|---|---|---|
| Delivery Speed | — | Offers same-day delivery, often within hours; express delivery available in some locations for a surcharge, offering delivery in as little as two hours (fee refunded if more than 15 minutes late); priority delivery is an option in some zones, expediting delivery times to as fast as 45 minutes, and is always faster than the standard ETA by at least 30 minutes; delivery time depends on location |
| Service Area Coverage | — | Operates in the U.S. and Canada; serves all 50 U.S. states, Washington D.C., and all 10 Canadian provinces; coverage extends to over 13,000 cities in North America; availability can be checked by entering postal code on the website; service area determined by store location and customer address |
| Package Size and Weight Limits | — | Introduced 'Big & Bulky' for same-day delivery of large items; shoppers with large vehicles can opt-in to 'Bulky Batches'; batch payments are based on the number and weight of items, including extra pay for heavy items |
| Real-time Tracking Accuracy | — | Provides real-time order tracking, allowing customers to monitor their order status from placement to delivery; tracking feature keeps users informed and allows for adjustments; users can view the shopper's progress and communicate through the app or website; generally reliable, providing updates from the moment the order is placed until delivery |
| Delivery Vehicle Type | — | Delivery vehicles can vary, including trucks, vans, or cars; testing options for shoppers using electric bikes or mopeds in some regions for smaller orders with shorter distances |
| Insurance Coverage | — | Information on specific insurance coverage for lost or damaged items was not found in the provided context |
| Customer Support | — | Offers customer support to assist with questions, concerns, or issues; the customer service team is known for responsiveness and the ability to resolve issues promptly; users can access support through the app or website; live chat provides quick responses, while email inquiries may take 24-48 hours |
| E-commerce Integration | — | Expanding its reach by integrating with third-party platforms via the Instacart Developer Platform (IDP); allows other apps to offer same-day delivery and personalized meal planning using Instacart's product selection and real-time data; integrates with e-commerce platforms using an API |
| Pricing | — | Delivery fees start at $3.99 for same-day orders over $35; fees vary for one-hour deliveries, club store deliveries, and deliveries under $35; Instacart+ members get free delivery on orders over $35; a service fee, typically 5-10% may also apply; prices on Instacart may be higher than in-store prices; some stores offer 'in-store prices' on Instacart |
| Sustainability | — | Specific details on comprehensive sustainability initiatives were not found in the provided context |
| Special Handling | — | Can handle special requests, allowing users to add specific instructions for their orders; contactless delivery options are available |
| App/Interface User-Friendliness | — | The Instacart app is designed to be user-friendly and intuitive; key features include real-time inventory updates, personalized recommendations, multiple store selection, and customizable delivery options; the app allows users to create shopping lists, reorder previous purchases and shop from multiple stores |