Deliveroo is a well-established food delivery service with a broad operational scope, while FedEx SameDay Bot is an innovative solution for hyperlocal, same-day delivery, still under development and testing. Deliveroo has a more defined pricing structure and insurance coverage for drivers, whereas FedEx SameDay Bot offers declared value coverage and aims for cost-effectiveness. The choice depends on the specific needs: food delivery vs. general item delivery within a limited radius.
| Attribute | Deliveroo | FedEx SameDay Bot |
|---|---|---|
| Delivery Speed | Advertises an average delivery time of around 32 minutes, with some sources claiming approximately 29 minutes in the UK. | Designed for same-day and last-mile delivery. Aims to provide on-demand, hyperlocal delivery services. |
| Service Area Coverage | Operates in the United Kingdom, France, Belgium, Ireland, Italy, Singapore, the United Arab Emirates, Kuwait, and Qatar. Formerly operated in Germany, Taiwan, Spain, the Netherlands, Australia, and Hong Kong. | Designed to operate within a 3-to-5-mile radius of a retailer's location. Can travel on sidewalks and roadsides. Initial tests involved deliveries between selected FedEx Office locations. |
| Real-time Tracking | Offers real-time tracking, allowing customers to monitor their order's progress and the rider's location. Considered accurate and user-friendly. | FedEx has a history of pioneering real-time package tracking. The bot remains constantly connected to a remote 'control tower'. |
| Delivery Vehicle Type | Uses bicycles, scooters, cars, and electric vehicles for deliveries. | An autonomous, battery-powered robot. Designed to navigate sidewalks, bike lanes, and roadsides. |
| Weight and Size Restrictions | Not available | Can carry up to 100 lbs. The bot itself weighs approximately 450 lbs. Dimensions are approximately 51.50 (H) x 39 (L) x 29 (W). |
| Insurance Coverage | Provides free insurance to its drivers, covering rider accident cover, public liability cover (up to | — |
| Customer Support Availability | Offers customer support services to handle complaints and inquiries related to delivery orders. Customer service is responsive and promptly addresses issues. | Remote operators can monitor the bot via cameras and can take over control if needed. Operators can communicate with people around the bot through a speaker and microphone. |
| Pricing Structure | Uses a dynamic pricing structure that bases service fees on distance. Restaurants pay a commission, generally between 25% and 35% of the order value. Customers may also pay a delivery fee, though this can be waived if they meet a minimum spend set by the restaurant. Offers a subscription service called Deliveroo Plus, which provides unlimited free delivery for a monthly fee. Commission rates are similar to Uber Eats but higher than Just Eat. | Aiming to be a cost-effective solution, but service features are still being developed. |
| Special Handling Options | Not available | Its innovative compartment can hold various items, even those needing to be kept hot or cold. |
| Packaging Requirements | Requires partners to use robust packaging suitable for delivery. Hot and cold items should be packed separately. Restaurants must include allergen information with each meal. Provides a subsidy to partners using environmentally friendly packaging. | General guidelines include using sturdy, undamaged boxes and appropriate cushioning material. Chipboard boxes need to be packed into a corrugated fiberboard outer box. |
| Delivery Time Customization | Not available | Designed for same-day delivery. |
| Integration Capabilities | Offers integration with POS systems, allowing restaurants to automatically receive orders and manage menus. | The bot can be integrated with the FedEx delivery manager. FedEx is open to partnering with existing notification and apps that retail partners already have. |
| Ratings | Overall: Good reputation for punctual food delivery. Performance: Real-time tracking is accurate and user-friendly. Customer service is responsive. | overall: Not available, performance: Not available |