Amazon Prime Air Delivery is suitable for fast delivery of small packages within its limited service area, while Grubhub Perks is a better option for food delivery with a wide variety of restaurant choices and customer support.
| Attribute | Amazon Prime Air Delivery (Drone) | Grubhub Perks |
|---|---|---|
| Delivery Speed | Aims to deliver packages within 60 minutes or less, sometimes as little as 13 minutes. Amazon determines a near-exact delivery time (within five minutes) after the order is placed. | Aims to deliver food as fast as possible; actual speed varies. |
| Delivery Cost | Trials indicated a cost of at least $484 per delivery, with the goal to reduce it to $63 by 2025. There may be an extra fee for drone delivery. For orders under a certain amount, Prime members may have to pay a delivery fee. | Fees start at 10% of the order, varying based on distance, order size, and time of day. Grubhub+ members get $0 delivery fees on eligible orders. |
| Service Availability Area | Operates in College Station, Texas, and the West Valley Phoenix Metro Area. Plans exist to expand to the UK, Italy, Dallas, San Antonio, and Kansas City. | Operates in numerous cities with a wide variety of restaurants. |
| Package Size/Weight Restrictions | Can carry packages weighing up to 5 lbs (2.26 kg). Drones can weigh up to 55 lbs (25 kg). The package must fit into a container about the size of a shoebox. | Not available. |
| Food Delivery Options | Exploring food delivery options. | Wide variety of cuisines and restaurants, including national chains and local favorites. Also offers grocery delivery in some locations. |
| Subscription/Membership Fees | Prime Membership: $139 annually or $14.99 monthly. Prime Access Membership (for government assistance recipients): $6.99 monthly. Prime Student Membership: $69 annually or $7.49 monthly. | Grubhub+ costs $9.99 per month. |
| Perk Value (Discounts, Rewards) | Prime memberships include various perks, such as discounts on groceries and prescriptions, access to Prime Video and Amazon Music, and free Grubhub+. | Includes discounts, free menu items, free delivery, and credit towards future purchases. Amazon Prime members can get Grubhub+ for free. |
| Customer Support Quality | Not available | Offers 24/7 customer support via phone and online. Grubhub+ members may receive VIP access to Elite Care teams. |
| Reliability (On-time Delivery) | Amazon determines a delivery time with accuracy within five minutes. The drones use a 75-minute forward-looking weather service to determine if a delivery should be available. | Offers an on-time delivery guarantee; customers may receive a Grubhub Perk if an order is late. |
| Order Accuracy | Drones verify they are at the correct location with the right package before delivery. | Not available. |
| Ease of Use (App/Website) | Customers can select the drone delivery option during checkout on Amazon.com or the Amazon Shopping app if they are in an eligible area and the item is less than 5 pounds. Customers can select a preferred delivery spot, such as a driveway or yard. | User-friendly app with a dedicated 'Perks' tab and real-time order status updates. |
| Special Promotions/Deals | Prime members may receive special pricing on certain items. | Provides various promotions, including discounts for first-time users and special deals on certain days or times. |