Crm systems: Salesforce Sales Cloud vs. monday sales CRM
Quick Verdict
Both are strong CRM solutions, with Salesforce offering more features and monday sales CRM focusing on ease of use and automation, and a free plan.
- Salesforce Sales Cloud offers a comprehensive suite with extensive customization.
- monday sales CRM provides an intuitive interface and robust automation features.
- monday sales CRM offers a free plan for up to 2 users, while Salesforce only offers a free trial.
Key features – Side-by-Side
| Attribute | Salesforce Sales Cloud | monday sales CRM |
|---|---|---|
| Lead Management | Robust lead management capabilities | Robust lead management tools, automatic lead capture, lead scoring |
| Opportunity Tracking & Forecasting | Opportunity tracking and forecasting | Sales forecasting, tracking deal progress, customizable dashboards |
| Contact Management | Centralized contact management | Centralized customer data, contact details and communication history |
| Sales Automation | Sales automation tools | Automation of repetitive tasks, notification emails, contact status changes |
| Reporting and Analytics | Reporting and analytics | Comprehensive data visualization, live reports and analytics, prebuilt dashboards |
| Integration | Integration with other business systems | Open API, integrations with Outlook, Gmail, Excel, DocuSign, Salesforce, Shopify, Slack, Zoom, Google Workspace |
| Customization | Customization options | Flexible column types, detailed subitems, customizable views, custom dashboards |
| Mobile CRM | Mobile CRM functionality | Mobile apps for iOS and Android, access to key features on the go |
| Customer Support | Customer support and training | 24/7 customer support via email and chat, self-service resource center |
| Workflow Automation | Workflow automation | Automate repetitive tasks, streamline processes, create custom workflows and automations |
| Pricing | Starts from $25 per user per month, 30-day free trial | Pricing determined by number of seats per month, free plan available for up to 2 users |
Overall Comparison
Features: Salesforce more comprehensive; Ease of Use: monday sales CRM wins; Pricing: monday sales CRM offers a free plan
Pros and Cons
Salesforce Sales Cloud
Pros:
- Robust lead management capabilities
- Opportunity tracking and forecasting
- Centralized contact management
- Sales automation tools
- Reporting and analytics
- Integration with other business systems
- Customization options
- Mobile CRM functionality
- Customer support and training
- Workflow automation
- Intuitive user interface
Cons:
- No major disadvantages reported.
monday sales CRM
Pros:
- Intuitive and visually engaging user interface
- Highly customizable platform
- Robust lead management tools
- Extensive integration capabilities
- Comprehensive reporting and analytics
- Effective sales automation tools
- Mobile CRM functionality
- Workflow automation capabilities
Cons:
- Basic plan has limited lead and deal management features and no email functionality
- Standard plan offers more but doesn't allow many monthly actions
User Experiences and Feedback
Salesforce Sales Cloud
What Users Love
- Empowers businesses to efficiently capture, nurture, and convert leads into customers.
- Accelerates the sales cycle, improves customer targeting, and boosts conversion rates.
- Allows you to make numerous customizations to address your business requirements.
- Enables you to accumulate your customer information in a unified place.
- Extensive integration capabilities allow businesses to seamlessly connect with a wide range of third-party applications and systems.
- Real-time dashboards provide visually appealing graphics and ease of maneuverability when monitoring your sales data.
- Features an intuitive interface that is easy to learn and use, making it a great option for even novice users.
- Proper training and onboarding ensure that sales teams are proficient in using Salesforce Sales Cloud's features.
- Customizing the mobile experience ensures that your team can work efficiently from anywhere.
- Platform designed to support sales and account management.
Common Complaints
- No major complaints reported.
Value Perception
- No value feedback reported.
monday sales CRM
What Users Love
- Easy to navigate and use
- Customizable to specific business needs
- Helps manage and nurture leads effectively
- Provides real-time visibility into sales performance
- Offers extensive onboarding resources
Common Complaints
- Limitations in the free/basic version
- Limited monthly actions in the Standard plan
Value Perception
- No value feedback reported.