Clinics: Cedars-Sinai Medical Center (Los Angeles, CA) vs. Northwestern Memorial Hospital (Chicago, IL)
Quick Verdict
Both Cedars-Sinai and Northwestern Memorial are excellent hospitals with strengths in different areas. Cedars-Sinai appears to have a slight edge in patient experience, while Northwestern Memorial has notable achievements in infection control and heart failure mortality.
- Both hospitals are highly ranked nationally and within their respective states.
- Cedars-Sinai excels in patient experience and mortality rates for multiple conditions.
- Northwestern Memorial has very low infection rates but faces challenges with ER wait times and some negative staff feedback.
- Both hospitals offer advanced medical technology and clinical trials.
Key features – Side-by-Side
| Attribute | Cedars-Sinai Medical Center (Los Angeles, CA) | Northwestern Memorial Hospital (Chicago, IL) |
|---|---|---|
| U.S. News & World Report Ranking | Tied for #1 in California and Los Angeles, Ranked nationally in 11 specialties | #1 in Illinois and the Chicago metropolitan area, Ranked #9 in the nation in 2022, Ranked nationally in 11 clinical specialties |
| Patient Satisfaction | Overall rating of 91 out of 100, 93 out of 100 patients would recommend the hospital | 14% higher than the state average of patients would definitely recommend, 70% of patients gave a "superior" overall rating |
| Mortality Rates | Better than the national average for heart attack, heart failure, pneumonia, COPD, and stroke | Lowest inpatient mortality rate for heart failure in the country between July 2012 through June 2015 |
| Specialty Rankings (Cardiology) | Best in California and #6 in the U.S. | #7 in the U.S. |
| Emergency Room Wait Times | Not mentioned | Some reviews mention long ER wait times, sometimes exceeding 10 hours |
Overall Comparison
Rankings: Both Top Tier; Patient Satisfaction: High for Both; ER Wait Times: Issue at Northwestern
Pros and Cons
Cedars-Sinai Medical Center (Los Angeles, CA)
Pros:
- High patient satisfaction scores
- Nationally ranked in multiple specialties
- Advanced medical technology, including robotic surgery
- Lower mortality rates than the national average for several conditions
- Wide range of clinical trials available
- Accepts a wide variety of insurance plans
- Easily accessible by public transportation
- Compassionate and personalized patient care
- Multilingual staff and interpreter services
Cons:
- Hospital-acquired infection rates (hospital is working to reduce rates)
- Parking costs
Northwestern Memorial Hospital (Chicago, IL)
Pros:
- Top-ranked hospital in Illinois and Chicago
- Nationally ranked in multiple specialties
- High patient satisfaction scores (above state average)
- Low infection rates
- Low mortality rates for heart failure
- Accepts a variety of insurance plans
- Accessible via public transportation
Cons:
- Long ER wait times
- Negative reviews regarding ER experience and staff attentiveness
- Varying cleanliness ratings
- Some reviews mention rude and inconsiderate staff
User Experiences and Feedback
Cedars-Sinai Medical Center (Los Angeles, CA)
What Users Love
- Compassionate care
- Personalized services
- Multilingual staff
- Interpreter services
Common Complaints
- No major complaints reported.
Value Perception
- No value feedback reported.
User Recommendations
- Patient experience at Cedars-Sinai is highly rated, with a focus on providing compassionate care.
- The hospital offers personalized patient services, ensuring comfort and support throughout the treatment journey.
- Feedback mechanisms are in place to continually improve the patient experience based on their inputs.
- Patients gave an overall rating of 91 out of 100.
- Patients would rate this hospital 93 out of 100 in terms of recommending others receive care at this facility.
Northwestern Memorial Hospital (Chicago, IL)
What Users Love
- 70% of patients gave a "superior" overall rating.
- Open-heart surgery with a wonderful surgeon
Common Complaints
- Horrible ER experience
- Lack of attention to patient care
- Rude and inconsiderate staff, especially in the ER
- Broken bed during an 11-night stay after open-heart surgery
Value Perception
- No value feedback reported.
User Recommendations
- Some reviews indicate a horrible ER experience and lack of attention to patient care.
- One review mentions open-heart surgery with a wonderful surgeon, but terrible overall experience.
- One review mentions a broken bed during an 11-night stay after open-heart surgery.